Meter Data Requests - Retail Customer or Customer Authorised Representative

Essential Energy

Metering Data Provision Procedures:
The Metering Data Provision Procedures (MDPP) made under clause 7.16 of the National Electricity Rules (NER) came into force on the 1 March 2016. The MDPP allows customers or their authorised representatives to obtain consumption data from their retailers and Distribution Network Service Providers (DNSPs).

How is the data delivered?
Accumulation and interval summary data formats – the MDPP requires retailers and DNSPs to deliver the specified minimum metering data requirements to retail customers or retail authorised representatives.

Interval data format – the MDPP requires delivery of a standardised NEM12 file format. A retail customer guide is to be made available to help customers understand and interpret the metering data, and explain how usage, generation or controlled load is represented. This information is contained in the file delivered to the customer or authorised representative.

Appendix A and Appendix B of the MDPP provides examples of the accumulation and interval metering data summary format.

What are the delivery timeframes?

Customer or authorised representative request Delivery timeframe
Request for metering data for one retail customer Best endeavours must be made to deliver data within 10 business days
Request for metering data for more than one but up to 100 retail customers in a single business day Best endeavours must be made to deliver data within 20 business days
Request for metering data for more than 100 retail customers in a single business day Timeframe to be negotiated between DNSP and customer or authorised representative

How do I request data?
There are two methods:

1. For Retail Customer (Single NMI Request) complete the online form

2. For Customer Authorised Representative (Single NMI and Multiple NMI Requests) follow the below instructions
  1. All third party data requests require a Signed Letter of Authority, signed by the customer giving permission for the Customers Authorised Representative to receive interval or basic data, preferably on a Company letterhead
  2. Single NMI requests require - NMI, Name, Address, a start and end date for data required with a Signed Letter of Authority attached and emailed to metering.services@essentialenergy.com.au
  3. Multiple NMI Requests require – excel spreadsheet format with - NMI, Name, Address, a start and end date for data required with a Signed Letter of Authority attached and emailed to metering.services@essentialenergy.com.au

Please email metering.services@essentialenergy.com.au if you require any further information regarding data requests.

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