Security and Privacy
Essential Energy is committed to providing customers with high quality and reliable services. This commitment includes protecting your privacy.
Essential Energy respects and upholds your rights to privacy protection under the National Privacy Principles contained in the Privacy Act 1988 (Cth).
YOUR PERSONAL INFORMATION
Personal Information held by Essential Energy may include your name, date of birth, address, email address, telephone number and credit card number.
Essential Energy uses your personal information to deliver our services to you or to inform you of new products and services. If you choose not to provide personal information we may not be able to provide you with the high level of services you require.
Your personal information is also collected to promote and market other services which we consider may be of interest to you. You can choose not to receive this additional information by simply contacting us.
When your personal information is no longer required by Essential Energy we will destroy it or de-identify it in a secure manner.
HOW WE COLLECT PERSONAL INFORMATION
We collect this information in a number of ways:
DISCLOSING YOUR PERSONAL INFORMATION
- when you provide information by phone or in documents;
- via our website;
- during your visits to one of our customer service centres;
- from publicly available sources such as telephone listings; and
- from third party organisations, including credit reporting agencies.
Essential Energy will not disclose personal information about you except:
- in accordance with the law;
- as authorised by you in our contract with you; or
- with your consent.
In order to deliver our services, we may need to disclose your personal information to organisations outside Essential Energy.
These organisations may include:
- Service providers such as mailing houses, information technology firms and market research agencies.
- Your authorised representatives or legal advisers.
- Other related companies including subsidiaries and joint venture partners;
- Credit reporting agencies; and
- Government and other regulatory authorities as authorised by law.
In these circumstances, confidentiality arrangements will apply.
ENSURING WE HOLD ACCURATE INFORMATION
Essential Energy aims to ensure that the personal information we retain about you is accurate, complete and up to date.
When dealing with us please provide us with complete and accurate information and inform us if you believe your records are inaccurate or incomplete.
ACCESSING YOUR PERSONAL INFORMATION
You have a right to access any personal information, subject to some limited exceptions allowed by law.
Essential Energy reserves the right to charge reasonable costs to provide you with access to your information.
To arrange access to, or correction of, your personal information, please contact us on 13 23 91 or write to The Privacy Officer at Essential Energy, PO Box 5730 Port Macquarie NSW 2444.
Essential Energy monitors traffic and access to our website (www.essentialenergy.com.au) for security and other purposes via the creation of web-logs. When you access our site we record information such as the previous site you visited, which parts of our website you access, at what time, what browser and operating system you were using, the next site you visit and your internet protocol address.
This information is unidentified and is used for statistical purposes only in order to create better performance, functionality and delivery of our online services or as otherwise authorised by law.
Our website provides links to other sites. These sites may have different privacy policies to those of Essential Energy. We are not responsible for the privacy practices or the content of those sites.
Safeguarding your personal information is important to us and we have taken all reasonable steps to protect it from misuse, loss and unauthorised access. This is especially important when you are performing on-line transactions. Although Essential Energy has implemented substantial security measures in relation to your personal information, as the internet is inherently insecure, Essential Energy can not provide any absolute assurance regarding the security of any online transaction.
HOW TO CONTACT US
If you have any questions or would like further information on how Essential Energy protects or uses your personal information, please contact us on 13 23 91, write to The Privacy Officer at Essential Energy, PO Box 5730 Port Macquarie NSW 2444 or visit www.essentialenergy.com.au