Unplanned Interruptions


While we regularly inspect and maintain the electricity network to ensure you enjoy reliable electricity supply, there will be occasions when the quality and reliability of the electricity supply is subject to a variety of factors that are beyond our control and cause the supply to be interrupted. This can include, but is not limited to:
 
  • accidents, emergencies, weather conditions, vandalism, system demand, the technical limitations of the distribution system and the acts of other persons, including at the direction of a relevant authority, or
  • unanticipated or unplanned maintenance or repairs in any case where there is an actual or apprehended threat to the safety, reliability or security of the supply of energy.
 
Upon being advised of an unplanned interruption, within 30 minutes or otherwise as soon as practicable, Essential Energy will make information available about the nature of the interruption and provide an estimate of the time when supply will be restored or when reliable information on restoration of supply will be available.
 
In the case of an unplanned interruption, Essential Energy will strive to safely restore supply to affected customers as soon as possible. If you require information on unplanned interruptions at your premises you can contact Essential Energy on
13 20 80.
 
If you have a supply interruption that doesn't appear here, please check our planned interruptions page or call us on
13 20 80.