Customer Advocacy Group

Family in the kitchen

The Customer Advocacy Group is a proactive forum for consultation, engagement and insight across Essential Energy’s customer base, on any matters relating to the supply of electricity and associated services.

The group consists of representatives and customers who are members of regional organisations or are active members of their communities who reside within Essential Energy’s distribution area and can provide feedback and advise on electricity network distribution topics relevant to the communities/organisations they represent.

Representative groups include:

  • Consumer groups
  • Low-income households
  • Vulnerable customers
  • Senior citizens
  • Aboriginal and Torres Strait Islander people
  • People from non-English speaking backgrounds
  • People with disabilities
  • Minority groups
  • Environmental
  • Residential customers
  • Small business customers
  • Industrial and commercial customers
  • Rural and remote customers
  • Primary producers
  • Local government
  • Advancing technologies and renewables

Customer Advocacy Group Charter
Role description

For more information, please call Karyn Looby on 02 6589 8543.

Find out more about the Customer Advocacy Group at Essential Engagement