Solar safety information

Essential Energy

Recent audits have identified problems with the installation of some solar PV systems. While these problems appear to present a low safety risk, if you are concerned about the safety of your solar PV system, we recommend you follow these steps:

  1. Please leave any inspection of your system to a qualified expert. DO NOT check the solar panels, their wiring or any other part of the system yourself. DO NOT try to turn off the system. Solar PV systems need to be turned off with a specific shut down procedure. Turning off the system in the wrong way may contribute to safety risks.

  2. If you have any questions about the safety of your solar PV system, contact the company which sold you the system. They should confirm that the installation received a Certificate of Compliance signed by a licensed electrician, that your installer was licensed, qualified and accredited and that the installer’s training was up to date with recent changes to standards. Where the company cannot satisfy you that your system is safe, you should ask them to come and inspect it.

  3. If you are not satisfied with the response from the company, or you want an independent inspection of your system, you can go to the Clean Energy Council website at www.solaraccreditation.com.au, where you can find an accredited solar-trained electrician that can check your system for a fee.

If there are defects with your system, the installer is required to fix the defects as soon as possible at no cost to you.
 
NSW Fair Trading is responsible for taking action against builders and electricians that do substandard work, which includes the installation of solar panels. If you have a complaint about an installer or the fixing of any defects with your solar PV system, please call 1800 055 555.

Essential Energy also conducts a program of inspections of solar PV systems to ensure they are properly connected to the electricity network. These inspections do not include roof panels or in-house wiring. These inspections are not a substitute for having the complete system checked by a qualified expert.
 
Further advice on solar safety is provided at www.fairtrading.nsw.gov.au

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