Secure Web Forms - Questions and Answers

Essential Energy


Q. Once I submit my form, how long does it take for Essential Energy to receive it?
A. Submitted forms are received instantaneously.

Q. As an Accredited Service Provider (ASP) can I submit the Certificate of Compliance (CCEW) forms that the Electrical Contractor (EC) provides me?
A. No. The ASP is required to have a copy of the CCEW before energisation. However, it is the responsibility of the EC to submit the CCEW to Essential Energy. If the EC provides you with a copy of the CCEW form that was submitted via Secure Web Forms (SWF), instead of a copy from a CCEW book, you will know that Essential Energy have received it.

Q. Do I have to complete the CCEW and Notification of Service Work/ Request for Service Work (NOSW/ROSW) forms separately if both forms are for the same address?
A. No. You can submit the first form (either the CCEW or the NOSW/ROSW) and then ‘link’ the second form which will automatically enter the customer and address information on the second form so you do not have to type it again.

Q. Can I submit forms from my iPhone?
A. Yes. You can access SWF from any internet enabled device.

Q. Is there an app for SWF?
A. No. 

Q. If I do wiring work for another company, can I submit the CCEW under my login?
A. No. The CCEW must be entered with the company login that contains the license number for the company that is certifying the electrical work.

Q. When will the form be processed by Essential Energy?
A. Depending on the number of forms Essential Energy Customer Connections staff receives, there may be a delay of several days for your form to be processed.

Q. My customer has stated that their bill is late. Should they call Essential Energy to check that their NOSW has been received?
A. No. You can assure your customer that their form has been received as they can see it is in their submitted forms in SWF. Ask the customer to contact their retailer (Essential Energy is a network, not a retailer) to discuss the reason for the delay.

Q. I am an ASP. Can I view my invoice for the NOSW inspection fee from Essential Energy via SWF?
A. No. Invoices are issued through a different system and do not currently attach to SWF.

Q. Can I delete a form once it is submitted?
A. No. If you realise that you have submitted a duplicate form or did not intend to submit a form then please send an email to connection.enquiries@essentialenergy.com.au and we will delete it for you after checking that it is a duplicate/or not required. This will also ensure you are not invoiced twice for the subsequent NOSW form.

Q. I have submitted forms to Essential Energy before. Do I need to register for SWF?
A. No. Your details will already be in our contractor management system however if you have not received your username please send an email to connection.enquiries@essentialenergy.com.au and we can either resend it to you or create it if it has not been generated.

Q. I have never submitted a form to Essential Energy before. How do I register to use SWF?
A. 1. If you are requesting authorisation to work on our network please complete CEOF6203 - Application for Authorisation
2. If you do not require authorisation to work on our network please send an email to connection.enquiries@essentialenergy.com.au including;
  • Full name
  • Business name
  • License number/s
  • Trading and/or Postal address
  • Contact phone/fax/mobile numbers
  • Email
Once your contractor record has been created we will send you the username by email.

Q. Can I search for a form in SWF?
A. Yes. You can go to Submitted Forms and search on a Customer name, Street name or Certificate number, Meter number.

Q. My company has both EC’s and ASP’s and I submit all their forms. Can I submit them under a single username?
A. No. You will need to use the company username to submit the CCEW /ROSW and then login as the ASP to submit the NOSW.

What if I want to install a larger system or make changes to my existing system?
Your nominated installer or Accredited Service Provider (ASP) will be able to provide you with further advice depending on the changes you’re planning to make. Make sure you tick off the following steps before you change your system size:

  1. I have engaged an installer. They have been to my premises, recommended a suitably sized system and I have received an estimate inclusive of all costs
  2. A new Application For Low Voltage Connection form to increase my system size has been submitted to Essential Energy and I have my approval and connection offer
  3. I have contacted my retailer regarding metering arrangements
  4. I have spoken to my retailer and understand what changes will occur to my existing energy rates
  5. I have documented all costs, charges and changes associated with my system change.

 

What are Essential Energy’s inspection arrangements for new installations?
Essential Energy inspects new renewable energy installations on a sample basis after receiving a CCEW from your installer.

In certain circumstances, systems energised and connected to our distribution network that are unsafe or do not comply with Australian Standards may require disconnection from Essential Energy’s network.

For more information
Resources and Energy website 
Find a Clean Energy Council accredited installer
Connecting to the network

 


 

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