Operations and Performance

Managing our network in a safe, reliable and affordable way

Our team worked hard to operate and maintain the network despite the challenges of widespread rain and flooding, and deliver capital programs required to augment our network’s capacity. As always, the safety and wellbeing of our team members remained paramount.

2022-23 HIGHLIGHTS

  • >8,600Network maintenance backlog tasks, due in part to extreme weather events limiting our network access, completed during 2022-23
  • >120,000Poles and powerline spans inspected during our annual Pre-Summer Bushfire Inspection Program
  • 0Major Lost Time Injuries and decreasing Serious Claim Frequency Rate and Total Recordable Injury Frequency Rate
  • >240,000Calls to our Customer Contact Centre, with calls answered within 50 seconds (average)