Contact Us

Bolt icon If you are encountering an electrical emergency, please contact 132080 immediately.

How can we help?

  • Power out?

    View our Power Outages page online for the latest outage information.

     

    Still need help? Call us now to speak to our Australian based call centre.

    Open 24 hours a day, 7 days a week, 365 days a year.

  • Report an outage

    If your outage doesn't appear on the outages map use our Report an Outage form.

  • Life support customer

    Essential Energy has sent all registered life support customers a letter and a fact sheet with the life support emergency telephone number.

    If you’re a life support customer and you’ve lost the number, please contact Essential Energy on 132391 and we will tell you – the number is confidential and can only be used by life support customers, who receive priority for updates and supply interruption information.

    For more information, see our Life Support page.

Languages icon Interpreter services

Special arrangements will also be made available to complainants with specific needs. Interpreter services can be accessed by phoning the Translating and Interpreting Services (TIS) on 131450.

General enquiries

  • Online enquiry form

    Fill in our online enquiry form.

  • Speak to a contact centre operator

    Call our general enquiries number to chat to a friendly Australian-based contact centre operator on 132391.

    Open 7.00am - 5.00pm, Monday to Friday. Closed public holidays. 

  • Make a complaint

    We are committed to the timely and efficient resolution of complaints to the organisation from customers, retailers, accredited service providers, the public and other interested parties.

    Find out more information on our Complaints and Dispute Resolution Procedure page.

Other contact options

  • International support

    General enquiries
    +61 2 6333 3002

    Electricity supply interruptions
    +61 2 6333 3001

    Overseas calls will be charged at the country of origin's normal international rates.

  • Head office address

    Physical Address

    8 Buller Street
    Port Macquarie NSW 2444

    Directions on Google Maps

    Mailing Address

    Essential Energy
    PO Box 5730
    Port Macquarie NSW 2444

  • Media contacts

    North Coast region
    Community Relations Manager
    Raelene Myers
    0407 518 170

    Southern region
    Acting Community Relations Manager
    Karen Murphy
    0456 208 498

    Northern region
    Community Relations Manager
    Bronya Pressler
    0447 039 054

    Corporate media enquiries
    Email [email protected]
    After hours call 0427 003 760

    More information is available on our Media Contacts page.