For general enquiries please use the form below.
To report an outage or fault please head to the outage and faults section.

Your Details
Please attach any relevant documentation below (Total file attachment size must not exceed 10MB. If you need to send larger files please call us on 132391 to make alternative arrangements)

Call Us


If your enquiry relates to wires down, sparks or fire, or other life threatening matters, then please call us urgently on the number below.

13 20 80

Electricity supply interruptions

13 20 80

General enquiries

13 23 91

International support

General enquirers

+61 2 5525 4500

Electricity supply interruptions

+61 2 5524 0414

Overseas calls will be charged at the country of origin's normal international rates.


Essential Energy

Po Box 5730

Port Macquarie NSW 2444


Find the media contact for your area