Your electricity meter records how much energy your home or business uses. This information is read by your electricity retailer and used to calculate your bill.

Your energy retailer is responsible for installing, reading, and replacing your electricity meter. This is legislated by the ‘Power of Choice’ regulations developed by the Australian Energy Market Commission (AEMC).

Under these rules, energy retailers - the company you choose to purchase your electricity from - will be responsible for installing any new and replacement meters. For residential and small business customers, any new or replacement meter will be a smart meter (also known as digital or advanced meters).

A new rule from the Australian Energy Market Commission (AEMC) requires that all electricity meters in homes and small businesses across NSW be replaced with smart meters by 2030. Energy retailers are responsible for upgrading meters to smart meters as part of a coordinated rollout. For more information visit Accelerating smart meter deployment | AEMC or contact your retailer.

More information

Accessing your meter
How to read your meter
Master Subtractive Metering
Smart meter rollout