Safety Advice for the Community 

Street with cars and streetlights

As a key part of the communities in which we operate, we are committed to ensuring the safety of all community members in any way we can.

We assist community groups, schools and individuals 'at risk' by providing:

  • Electrical safety advice.
  • Electrical awareness educational material – including brochures, fact sheets, warning stickers and interactive displays.

Stay away from fallen powerlines

  • Always stay at least eight metres away from a powerline on the ground, objects in contact with wires, or a low hanging powerline.
  • Do not touch the line or object in contact with it. Always assume it is live and report it to Essential Energy on 132080 as soon as possible.
  • Also stay away from anything that may be in contact with the line, such as fences or trees, as they are conductors of electricity. Be aware that electricity can arc to surrounding objects and possibly you if you are too close. You can be seriously injured without actually touching the powerline.
  • Be aware that electricity infrastructure may be damaged as a result of strong winds and lightning during storms and motor vehicle accidents.
  • Potential indicators of damage include flickering or no power supply, fallen trees, smoke or steam, burnt areas on the ground, visual damage to electrical equipment including poles, cross arms, insulators and stay wires.
  • On rural properties, always be aware of potential electrical hazards when checking stock.
  • If you see damaged infrastructure or low hanging powerlines, report it immediately on 132080 or use our online form.

Hazard reduction burns

When planning and completing hazard reduction burns here are some handy tips to help burn safely:

  • Obtain the appropriate permits prior to burning.
  • Notify Essential Energy of burn activities planned near the network.
  • Establish an exclusion zone of at least eight metres around the base of poles, clearing vegetation prior to burning.
  • Conduct burning on low fire danger days.
  • Stay alert to changing weather conditions.
  • Ensure you have sufficient water and firefighting equipment is at hand in case a burn gets out of control.
  • Check for network damage after burns. In particular, be alert to signs of smoke or ash near power poles, as they can smoulder for hours before catching alight.

If an electrical asset is damaged by a burn activity, contact us immediately on 132080 to isolate the power supply, and remain at least eight metres away from fallen powerlines.

Stay safe on the road

  • Drive safely on the roads – plan your journey and take regular breaks to avoid driver fatigue.
  • Exercise caution when travelling in poor conditions – storms, heavy rain and bushfires can create additional hazards on the road which should be considered while travelling.
  • Consider postponing your trip if severe weather is forecast where you will be driving.
  • Take particular care when travelling late at night or early in the morning – power poles can be difficult to spot in low light.
  • Know what to do if your vehicle comes into contact with the electricity network – it’s important that you stay inside the vehicle (if there is no fire) and call 000 immediately. If you must exit the vehicle because of fire, you must jump clear of the vehicle and land with both feet together, and do not touch the ground and the car at the same time. Call 000 or Essential Energy on 132080 immediately to report the issue. You must shuffle with your feet together to a distance of at least 8 metres and do not return to the vehicle for any reason.
Safety Fact Sheets and Information
Beware of Earth Grids
End of the Solar Bonus Scheme
Electricity safety for watercraft
Electricity safety while excavating
Checklist: Electrical safety while excavating
Electrical Shocks
Shocks and tingles
Safety During Floods
Are you being SAFE?
Christmas Light Safety
Domestic Portable Generators
Fire safety near powerlines
Electrical Fire Safety Tips
Safety in the Home and Workplace
Storm Safety Advice
Pesticide Notification Plan
Public Electrical Safety Awareness Plan (PESAP)
Living with electricity easements and infrastructure
CEOP8041 - Work near Essential Energy's underground assets


To find out more about community safety matters, call 13 23 91 and ask to speak to a member of the Public Safety team, or email