Power outages 

The NSW bushfires have caused significant damage to our network. Our crews are working to fix the damage and restore power to affected customers as quickly as possible. As we do this work, the safety of our customers and employees is our top priority. 
 
Stay up to date with power outages in your area.

For the latest bushfire information, visit the NSW Rural Fire Service website and listen to local ABC radio. For road closures information visit the Live Traffic NSW website.

Remember, all fallen powerlines must be treated as live. Keep at least eight metres away from any wires that appear to be damaged, sagging or have fallen to the ground, or any object they are in contact with including fences, water pipes and trees. To report fallen powerlines, call us immediately on 132080 or Triple-0 (000) if the situation is life-threatening.

Latest updates

Regular updates are also available on our Facebook page

28 January 2020 - 4.00 pm

More than 950 homes and businesses had their power restored over the long weekend as Essential Energy crews continued to work across the South East of NSW.

Restoration efforts in the Snowy Valleys are in the final stages with only 32 customers remaining without supply. Crews will continue to work in the area to progressively restore power to all customers by the end of the week.

Today, Essential Energy crews continued to focus on making repairs in parts of Bemboka, Mogo, Deep Creek, Moruya, Nelligen and Wandella.

With weather conditions threatening to deteriorate later in the week, Essential Energy will continue to monitor conditions and plan repair works to ensure the safety of the community and our people.

Essential Energy remains committed to communicating with customers during this time. Over the past weeks Essential Energy has contacted the majority of customers remaining without power to discuss their current power arrangements, advise them of estimated power restoration dates and offer the loan of a small portable generator and a fuel voucher for use with their own generators. A dedicated team has been deployed to door-knock each of the 87 remaining individual customers who we haven’t been able to reach.

771 customers remain without power across the South East and Snowy Valleys of NSW.

27 January 2020 - 5.00 pm

As Essential Energy teams move into week five of repairs and power restoration following the devastating fires across the South East of NSW, work continued over the long weekend bringing the total number of power poles replaced to 1,170, with 900 customers remaining without power.

Across the Moruya and Batemans Bay areas crews were successful in restoring power to 470 customers yesterday, with 530 customers remaining without power. Work continues on repairs to the network from the New Years Eve and 4 January fires, with just over 500 customers without power from these fire events. Restoration remains slow and steady due to the extent of the damage.

In Bega and surrounding areas crews replaced 43 power poles yesterday and repaired the associated electrical infrastructure, restoring power to 22 customers, leaving 389 customers across the area without power. Crews are hoping to replace up to 37 power poles today which will restore power to a further 25 customers.

In the Riverina, 33 customers are without power shared between the Tumut and Tumbarumba areas. Work is ongoing.

Essential Energy has remained in contact with customers who remain without power providing several hundred fuel vouchers for generators and proactively lending over 100 small portable generators to customers. It is hoped that all customers will have their power restored mid to late February, conditions permitting.

25 January 2020 - 12.00 pm

More than 400 Essential Energy team members are working across the South East of NSW today, continuing with repairs and assessing new damage to the network following the fire events over the past two days.

In south Moruya yesterday Essential Energy was successful in restoring power to more than 4,500 customers who lost supply on Thursday due to the Clyde Mountain Fire. 1,700 customers remain without power across Moruya and surrounding areas, including 500 customers who have been without power since the New Years Eve fire.

Teams are located at Potato Point and Bodalla where repairs are being made to return power. Some areas are unable to be accessed due to active fires, however we continue to work with the RFS to understand where and when it is safe to enter and assess damage. Dedicated crews also continuing to make repairs along the network where previous fires caused extensive damage.

Across the Bega area 77 customers had their power restored yesterday with 160 staff continuing to make repairs today. It is hoped that the team will replace a further 40 power poles today with more than 420 power poles having been replaced in this location to date.

Crews south of Tumbarumba had a successful day yesterday replacing 16 power poles and restoring power to 56 customers in the Burra/Tooma area who had been without power since New Years Eve. Conditions permitting the teams are aiming to replace a further 12 power poles today and restore power to a further 39 customers, again in the Tooma area, bringing the total number of customers south of Tumbarumba without power down to approximately 35.

In total 2,260 customers remain without power across the South Coast, Snowy Valleys and Riverina areas, which includes customers impacted by fires over the past 36 hours.

24 January 2020 - 4.30 pm

Restoration efforts to restore power to customers continued throughout the South Coast and Snowy Valleys today, despite the dangerous fires in the South Coast yesterday causing further power outages and new damage to the network.

Prior to yesterday’s fire events, customers remaining without power had been reduced to approximately 900. That number increased by an additional 11,000 yesterday evening across the South Coast and Riverina areas.

The Clyde Mountain Fire at Moruya escalated to an Emergency Warning level and jumped the Moruya River, resulting in Essential Energy’s Moruya Depot coming under direct threat. The fire ultimately impacted several properties and buildings in the Moruya industrial area, but our depot incurred no damage.

Essential Energy has a representative in the Emergency Operation Centre in Moruya and will be assisting the Rural Fire Service remove fallen powerlines on roads to allow them to be safely opened to the public.

Further north in the state, violent storms with winds of more than 100km per hour caused trees to fall onto powerlines and damaged parts of the network, impacting customers across the New England, North and Mid North Coast, resulting in approximately 25,000 customers losing power across the area. Additional crews and equipment has been sent to Moree and Narrabri from local depots to continue work, with assistance from a helicopter, to restore power as soon as crews can safely access the damaged network. Thick mud, wind and rain are making access and working conditions difficult.

Bushfire affected families and businesses can also now access all available assistance being offered by local councils, the State Government and Federal Government, through the NSW Government’s new Bushfire Customer Care program. To connect with a Customer Care specialist call Service NSW between 7am and 7pm on 13 77 88.

23 January 2020 - 4.45 pm

Recent Bushfire Activity
As bushfires reignite in the South Coast of NSW, 7,600 customers in Rosedale, Mossy Point, Broulee, Tomakin, Malua Bay, Moruya, Mogendoura, Cobargo, Bermagui, Wallaga Lake and Beauty Point lost power supply this afternoon.

Where possible and safe to do so, Essential Energy crews are patrolling the network to identify damage to from the fires.

Essential Energy is monitoring the Adaminaby, Big Jack Mountain Road and Clyde Mountain fires that have been recently upgrade to emergency warnings.

Update – Bushfire response
Yesterday, Essential Energy crews restored power to 157 customers in Tooma and surrounding areas. Outside of this afternoon’s bushfire activity and power outages, 890 customers affected by the devastating bushfires earlier this month remain without power.

Essential Energy has remained in contact with these customers throughout this time. Over the past week we have attempted to contact all customers without power to discuss their current power arrangements and advise them of estimated power restoration dates. Essential Energy has offered the loan of portable generators to customers and fuel vouchers, including to customers who have their own generator.

To date, almost 100 generators have been provided and several hundred customers have accepted a fuel voucher from Essential Energy.

Teams continue to focus on making repairs with more than 1,900 power poles needing replacement as part of the restoration works. In total across the South East of NSW approximately 900 poles have been replaced along with associated electrical infrastructure, which includes restringing powerlines.

The time needed to replace a power pole varies due to a number of factors including access to the site, ground conditions and other damage to the network. In some cases, in particular at Mt Selwyn, helicopters have been used to get equipment into areas where it is unsafe to take heavy fleet.

Crews recently got the power back on at Surf Beach where a number of poles were replaced. This short video demonstrates some of what is involved with replacing a pole.

22 January 2020 - Media statement

Essential Energy is asking customers who remain without power as a result of the recent devastating bushfires across the South Coast, Snowy Valley and Riverina areas, to contact them to discuss their ongoing power needs as repairs to the network and power restoration work continues.

Over the past week Essential Energy has attempted to contact all customers without power to discuss their current power arrangements and estimated power restoration dates, however there remains a number of customers that haven’t been reached after multiple attempts, and it’s these customers that are being encouraged to contact Essential Energy on 13 23 91.

Essential Energy is also sending text messages to these customers, urging them to contact us.

Essential Energy is offering small portable loan generators and fuel vouchers to all customers without power across the bushfire affected area. To date more than 60 customers have taken up the generator offer, and several hundred fuel vouchers have been supplied.

If people know their neighbour or other members of the community are away, possibly staying with friends or family, or in need of assistance with a generator we ask them to reach out and have them call Essential Energy.

As of this morning, Wednesday 22 January, approximately 1000 customers remain without power across the South Coast, Snowy Valleys and Riverina areas, with some areas to remain without power until mid-February. Essential Energy crews have restored power to more than 36,000 customers since New Year’s Eve.

Bushfire affected families and businesses can also now access all available assistance being offered by local councils, the State Government and Federal Government, through the NSW Government’s new Bushfire Customer Care program. To connect with a Customer Care specialist call Service NSW between 7am and 7pm on 13 77 88.

20 January 2020 - 1.00 pm

As we enter week four of repairing the significant damage to the electricity network and restoring power for customers following the devastating fires across South East NSW, customers and their needs remain at the forefront of our response.

Over the past three weeks we have been able to restore power to more than 35,500 customers, however, the 1,500 customers remaining without power are likely to not be restored to the electricity network for a few more weeks.

The damage remaining on the network is extensive with entire sections having to be rebuilt, and the area is not confined to one location. This is the case in Tumbarumba and south of the township, across the Bega, Cooma and Bermagui areas and further north into the surrounding areas of Moruya.

While this work continues, the needs of customers remain a priority. Late last week Essential Energy contacted 1,300 customers to speak with them about their current power arrangements and when we expect power to be restored. Essential Energy offered small portable loan generators to customers, with 10 per cent taking up the offer. We have also offered fuel vouchers to customers, with many having their own generator. This offer was taken up by 69 per cent of customers.

Essential Energy has a dedicated team on the ground coordinating the delivery of generators to customers, with a safe operation briefing being part of the service.

More than 430 Essential Energy personnel continued to work over the weekend, successfully restoring power to over 250 customers on Sunday.

Essential Energy crews will continue restoration efforts into this week, working in challenging terrain, weather conditions and completing complex repairs on the electricity network.

17 January 2020 - 4.00 pm

The extent of the damage to the Essential Energy network from bushfires is unprecedented, with parts of the network completely destroyed, the rebuilding process will be complicated and time consuming.

Whilst crews continue to work progressively to restore power for customers, customer numbers across the locations are becoming more dispersed, therefore smaller numbers of customers are being restored with each pole or piece of equipment that is repaired. 2,400 customers remain without power in the Snowy Valleys, Riverina and South Coast regions.

We are still assessing damage across the South Coast and Riverina, with access to some of the more treacherous areas making it difficult for crews to undertake comprehensive inspections. To date, we have identified almost 1,900 poles for replacement. To provide some context, Essential Energy replaced over 1,000 poles in the Rappville and Mid-North Coast fires that swept through the North Coast late last year.

Conditions in the South East of NSW will become even tougher in coming days, with potential rainfall adding to the dangers.

Hazardous trees also continue to threaten the electricity network throughout bushfire damaged areas. In the early hours of this morning, Essential Energy crews responded to a unplanned outage affecting 1,500 customers in Batemans Bay, Batehaven, Sunshine Bay and surrounding areas. Crews discovered a fire damaged tree fallen on powerlines. Repairs were made and all customers were restored power by 5:45 am this morning.

Despite the hazards, it is pleasing to report that to date all of our work has been carried out without any significant injuries.

This video provides a sense of the conditions Essential Energy teams are facing each day.

A further update on restoration efforts will be provided on Monday 20 January.

15 January 2020 - 4.00 pm

Essential Energy crews successfully restored power to more than 450 customers yesterday, Tuesday 14 January, with approximately 2,800 customers remaining without power across the South Coast and Snowy Valleys. We expect power to be restored to an additional 200 customers by this afternoon, including 90 customers in Batlow, Adelong and Tumbarumba.

Crews across the South Coast and Riverina areas have been bolstered by more than 140 personnel who have travelled to the area to assist the Essential Energy crews currently on the ground. Due to the difficult terrain in many areas, helicopters are being utilised to gain a more detailed understanding of the scale of network damage. This scoping has now extended to the area south of Talbingo to assess the damage to the electricity network there.

With heavy rain predicted for much of the South Coast and Snowy Valleys, driving and working conditions will become increasingly difficult with rainfall potentially causing erosion around burnt trees, which further threatens power outages and makes access for our crews unsafe. As of today, over 3,400 hazardous trees have been identified, 1,800 of which have been made safe. Essential Energy has deployed thermal cameras to help identify and assess the integrity of smouldering power poles and trees.

Essential Energy is contacting customers who are currently without power and expected to have extended power outages to discuss their needs and advise whether any additional support can be provided, where suitable and available.

SOUTH COAST

Location Number of customers off Expected power restoration date Additional information
Pericoe, Towamba, Kiah 7 After week commencing 20 January Repairs ongoing
Morans Crossing, Numbugga, outlying Bega 18 Thursday 16 January Replacing damaged poles, access unavailable to some sections of the network
Quamma, Cobargo, Coolagolite, Brogo, Verona, Wandella  433  Majority of Quamma - Friday 17 January.
Other - after week commencing 20 January 
Still assessing sites and gaining access to areas 
Runnyford 1 After week commencing 20 January  Repairs ongoing 
Lilli Pilli  23 After week commencing 20 January Extensive damage 
Bemboka  100  After week commencing 20 January  Remains an active fireground 
Outer Cobargo, Wandella, Yowie  189  After week commencing 20 January   Still assessing area 
Boydtown, Eden, Eden South, Nullica, Edrom, Kiah, Wonboyn  118  After week commencing 20 January    Remains an active fireground - access unavailable 
Batehaven, Catalina  123 After week commencing 20 January    Extensive damage, repairs ongoing 
Bodalla, Cadgee, Eurobodalla, Nerrigundah  87  After week commencing 20 January    Has access 
Rosedale  142 After week commencing 20 January  Work continuing 
Batemans Bay, Malua Bay, Surf Beach, Tomakin, Bimbimbie, Broulee, Jeramadra, Mogo, Moruya North, Mossy Point, Nelligen, Currowan, East Lynne, Buckenbowra, Woodlands, Mogendoura, Deua River Valley   842 After week commencing 20 January 

Access issues, extensive damage to both overhead and underground network.
Underground teams making repairs to the network. Work ongoing

Cabramurra, Mt Selwyn 11 Extended outages after week commencing 20 January  Extensive damage

 

RIVERINA

Location Number of customers off Expected power restoration date Additional information
Batlow, Wondalga, Kunama, Gilmore, Laurel Hill, Willigobung, Courabyra 199 Parts of Kunama - Friday 17 January.
Parts of Wondalga - Friday 31 January.
84 customers to be restored Monday 27 January including - Courabyra, Laurel Hill, Willigobung
Batlow - progressively from week commencing 20 January
Access not available into some areas, scoping not complete.
Slow going restoration - poles being replaced where possible, damage extensive
Adelong, Green Hills, Mount Kendall, Sharps Creek, Yaven Creek  42 Small numbers of customers in Adelong, Green Hills, Mount Kendall, Wondalga and Yaven Creek to be restored Friday 17 January.
All other customers after week commencing 20 January
Access difficult and extensive damage. Working to restore customers quickly with some to have power restored this week, others will be into next week
Rosewood  4 After week commencing 20 January  Extensive damage
Tumbarumba, Mannus, Munderoo  23 After week commencing 20 January   Extensive damage 
Greg Greg, Wymah  2 After week commencing 20 January    Extensive damage  
Biggara, Brigenbrong, Burra, Corryong, Indo, Khancoban, Maragle, Tintaldra, Tooma, Towong, Welaregang  304 After week commencing 20 January   Extensive damage   
Jingellic, Ournie  17 After week commencing 20 January   Final restoration work taking place 
Sandy Gully, Mount Adrah  1 Late January  Difficult access - repairs commenced  

 

14 January 2020 - 4.00 pm

As Essential Energy crews continue to make progress at repairing the network to restore power for customers, safety remains our priority.

Early each morning crews and contractors attend a Toolbox Talk at their ‘home depot hub’, located at either Tumut, Bega, Albury or Moruya, to address safety, provide condition reports, discuss access challenges, RFS access approvals, weather updates, where vegetation clearing is occurring and to collect their provisions such as lunch and water for the day. This process is imperative to ensuring the safety of our teams while working in bushfire affected areas.

Once this is complete our teams move out into local areas to continue network repairs, standing poles, re-stringing powerlines and restoring power to customers.

Yesterday in the Snowy Valley area 26 power poles were replaced with power restored to over 50 customers in Batlow, Yaven Creek, Gilmore Valley and Tumbarumba. Essential Energy crews progressively restored power to parts of Quaama, replaced power poles in the main street of Cobargo and re-strung 13 spans of powerline in Bemboka. Whilst crews were replacing three poles in the Burri Road area of Malua Bay, more damage was discovered causing delays in restorations efforts.

Today crews continue to work in Rosedale West, Cobargo and Brogo. Crews also aim to replace four power poles in Bemboka which will see 25 customers at the base of Brown Mountain have their power restored.

An additional 27 power poles are being replaced near Batlow which will see power restored to 53 customers in Batlow, Yaven Creek, Gilmore Valley and Tumbarumba. Crews have started working in the Tomakin Road area of Mogo and expect repairs to be completed by late Thursday afternoon.

Stakeholder updates will continue over Essential Energy’s bushfire response as new information comes to hand.

Approximately 3,250 customers are without power. The following tables outline where customers are located and estimated times for when power will be restored.

SOUTH COAST

Location Number of customers off Expected power restoration date Additional information
Pericoe, Towamba, Kiah 7 After week commencing 20 January Repairs ongoing
Morans Crossing, Numbugga, outlying Bega 20 Thursday 16 January Replacing damaged poles, access unavailable to some sections of the network
Quamma, Cobargo, Coolagolite, Brogo, Verona, Wandella  471  Majority of Quamma - Friday 17 January.
Other - after week commencing 20 January 
Still assessing sites and gaining access to areas 
Runnyford 1 After week commencing 20 January  Repairs ongoing 
Lilli Pilli  23 After week commencing 20 January Extensive damage 
Bemboka  100  After week commencing 20 January  Remains an active fireground 
Outer Cobargo, Wandella, Yowie  189  After week commencing 20 January   Still assessing area 
Boydtown, Eden, Eden South, Nullica, Edrom, Kiah, Wonboyn  281  After week commencing 20 January    Remains an active fireground - access unavailable 
Batehaven, Catalina  123 After week commencing 20 January    Extensive damage, repairs ongoing 
Bodalla, Cadgee, Eurobodalla, Nerrigundah  87  After week commencing 20 January    Has access 
Rosedale  142 After week commencing 20 January  Work continuing 
Batemans Bay, Malua Bay, Surf Beach, Tomakin, Bimbimbie, Broulee, Jeramadra, Mogo, Moruya North, Mossy Point, Nelligen, Currowan, East Lynne, Buckenbowra, Woodlands, Mogendoura, Deua River Valley   986 After week commencing 20 January 

Access issues, extensive damage to both overhead and underground network.
Underground teams making repairs to the network. Work ongoing

Cabramurra, Mt Selwyn 11 Extended outages after week commencing 20 January  Extensive damage

 

RIVERINA

Location Number of customers off Expected power restoration date Additional information
Batlow, Wondalga, Kunama, Gilmore, Laurel Hill, Willigobung, Courabyra 372 Parts of Kunama - Friday 17 January.
Parts of Wondalga - Friday 31 January.
84 customers to be restored Monday 27 January including - Courabyra, Laurel Hill, Willigobung
Batlow - progressively from week commencing 20 January
Access not available into some areas, scoping not complete.
Slow going restoration - poles being replaced where possible, damage extensive
Adelong, Green Hills, Mount Kendall, Sharps Creek, Yaven Creek  62 Small numbers of customers in Adelong, Green Hills, Mount Kendall, Wondalga and Yaven Creek to be restored Friday 17 January.
All other customers after week commencing 20 January
Access difficult and extensive damage. Working to restore customers quickly with some to have power restored this week, others will be into next week
Rosewood  4 After week commencing 20 January  Extensive damage
Tumbarumba, Mannus, Munderoo  42 After week commencing 20 January   Extensive damage 
Greg Greg, Wymah  2 After week commencing 20 January    Extensive damage  
Biggara, Brigenbrong, Burra, Corryong, Indo, Khancoban, Maragle, Tintaldra, Tooma, Towong, Welaregang  304 After week commencing 20 January   Extensive damage   
Jingellic, Ournie  17 After week commencing 20 January   Final restoration work taking place 
Lankeys Creek  2 After week commencing 20 January    Difficult access, extensive damage 
Talbingo  3 Late January Difficult access - repairs commenced 
Sandy Gully, Mount Adrah  2 Late January  Difficult access - repairs commenced  


For more information

Visit the NSW Rural Fire Service website
View the RFS Fires Near Me website
Monitor road closures from the Live Traffic NSW website
Read our bushfire safety information
Download our fact sheet - Fire safety near powerlines
View the latest power outage information