We've engaged an independent and accredited research agency, Instinct and Reason, to undertake customer research on our behalf.
Instinct and Reason will be conducting one-on-one virtual interviews with a selected number of Essential Energy customers and you have been identified as a valuable stakeholder in this research project.
To ensure your confidence, Instinct and Reason will be conducting the research and recruiting participants on our behalf.
Why participate?
This is your chance to share your experiences and perspectives as a customer - and help guide how Essential Energy improves its services, communication, and support going forward.
What’s involved?
- A 60-minute interview via Zoom or Microsoft Teams, at a time that suits you.
- Interviews will be held from late-August onwards.
- As a thank you for your time, you’ll receive a $100 token of appreciation, which you can choose to receive in as an e-gift card or donate to a registered charity of your choice.
How to get involved:
- Register your interest, and a representative from Instinct and Reason, Didi Dimitriadis or Luke Tuite will contact you to confirm a time.
- All responses are confidential, anonymous and used only for research purposes.
We truly appreciate your time and voice - your input will make a real difference to Essential Energy.
About Instinct and Reason
Instinct and Reason is an independent market agency accredited with the Australian Data Insights Association (ADIA). All Instinct and Reason's research is conducted under the Market and Social Research Code of Practice which ensures your information remains confidential. The results will be aggregated, and it will not be possible to identify your individual information.
