Who we are and what we do

Orange by drone

Essential Energy builds, operates and maintains one of Australia’s largest electricity distribution networks, providing a vital service to 890,000 customers across regional, rural and remote communities.

Our network footprint covers 95 per cent of New South Wales and parts of southern Queensland, traversing 737,000 square kilometres of diverse landscape from the desert to the coast, across alpine to sub-tropical.

Delivering safe and reliable power for our communities is at the core of what we do.

The poles and wires that line our streets deliver the energy that powers the homes, hospitals, schools and businesses that form our communities. But they can also allow for communities to generate, share and store their own electricity.

Through innovation and technology, we are actively supporting the energy transition by inspiring and enabling the network of the future.

Underpinning this is our commitment to the safety of our employees, contractors and the community. We strive to continuously improve our safety performance and we work with the people we serve to promote electrical safety awareness.

We're dedicated to giving back to the communities where we live and work.

Essential Energy, power and people you can rely on, now and in the future.

We’re constantly maintaining the poles and wires to meet customers’ needs and on call 24/7 to fix power outages.

For power outages and network enquiries, we’ve got you covered.

Power outages 132080
Network enquiries 132391

For billing and new connections, contact your electricity retailer.

To find out how to receive SMS power outage notifications visit essentialenergy.com.au/sms