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Customer and Regulatory Information

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Outages

Check for outages in your area
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Streetlights

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StormTracker

Keep an eye on storm activity around you
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Aerial inspections

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Tool & guides

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Guaranteed Service Level Scheme

We are committed to delivering high standards of customer service to you by meeting our GSL scheme obligations . Read more
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Regulatory information

Being a major energy provider, we are bound by several Government regulations. See how
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Complaints and Dispute Resolution

We are committed to the timely and efficient resolution of complaints.  Keep reading
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Network pricing

Our pricing for network tariffs, ancillary network services and public lighting.  Learn more
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Regulatory Proposal 2024-29

We want your input into our proposal, which will include issues such as safety, reliability and cost efficiency. Read more
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GIPA - Your right to information

The GIPA Act establishes a more open approach to gaining access to government information in NSW.  Keep reading
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Connecting Community by Jody Lawson

Essential Energy acknowledges the Traditional Custodians of the lands on which our company is located and where we live and work. We pay our respects to ancestors and Elders, past, present and emerging. Keep reading

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