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Customer and Regulatory Information
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Tool & guides
Guaranteed Service Level Scheme
We are committed to delivering high standards of customer service to you by meeting our GSL scheme obligations .
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Regulatory information
Being a major energy provider, we are bound by several Government regulations.
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Complaints and Dispute Resolution
We are committed to the timely and efficient resolution of complaints.
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Network pricing
Our pricing for network tariffs, ancillary network services and public lighting.
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Regulatory Proposal 2024-29
We want your input into our proposal, which will include issues such as safety, reliability and cost efficiency.
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GIPA - Your right to information
The GIPA Act establishes a more open approach to gaining access to government information in NSW.
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