Customer and Regulatory Information

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Outages

Check for outages in your area
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Streetlights

Report a faulty streetlight
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Vegetation

Report a vegetation hazard
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StormTracker

Keep an eye on storm activity around you
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Aerial inspections

View the current schedule

Tool & guides

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Guaranteed Service Level Scheme

We are committed to delivering high standards of customer service to you by meeting our GSL scheme obligations . Read more
Home efficiency

Regulatory information

Being a major energy provider, we are bound by several Government regulations. See how
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Complaints and Dispute Resolution

We are committed to the timely and efficient resolution of complaints.  Keep reading
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Network pricing

Essential Energy's pricing for network tariffs, ancillary network services and public lighting.  Learn more
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Regulatory Proposal 2019-24

We want your input into our proposal, which will include issues such as safety, reliability and cost efficiency. Read more
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GIPA - Your right to information

The GIPA Act establishes a more open approach to gaining access to government information in NSW.  Keep reading