From time to time, Essential Energy will need to work on our distribution network to ensure the delivery of essential services to your premises.
If a planned interruption is scheduled in your area, Essential Energy will notify each affected customer by any appropriate means, of the interruption at least four business days before the date of the interruption, not including the date of the notice. A shorter period may apply upon consent of the customer.
Customers who have registered their premises as having life support equipment will receive at least four business days written notice of any planned interruption. The four business days will be counted from, but not include, the date the notice was received.
The notification will have an expected date, time and duration of the planned interruption and will include a 24 hour telephone number for enquiries.
While we regularly inspect and maintain the electricity network to ensure you enjoy reliable electricity supply, there will be occasions when the quality and reliability of the electricity supply is subject to a variety of factors that are beyond our control and cause the supply to be interrupted. This can include, but is not limited to:
- accidents, emergencies, weather conditions, vandalism, system demand, the technical limitations of the distribution system and the acts of other persons, including at the direction of a relevant authority, or
- unanticipated or unplanned maintenance or repairs in any case where there is an actual or apprehended threat to the safety, reliability or security of the supply of energy.
Upon being advised of an unplanned interruption, within 30 minutes or otherwise as soon as practicable, we will make information available about the nature of the interruption and provide an estimate of the time when supply will be restored or when reliable information on restoration of supply will be available.
In the case of an unplanned interruption, Essential Energy will strive to safely restore supply to affected customers as soon as possible.
If you require information on planned or unplanned interruptions at your premises you can contact us on 13 20 80.
If you have a supply interruption that doesn't appear on this site, please call us on 13 20 80.