Customer Feedback

We want to hear about your experiences to help us continually improve our services.

If you have had any interaction with Essential Energy, such as speaking with one of our team members or a power outage, you may receive an invitation to participate in a short survey.

What does the invitation look like?

Email: The email invite will come from "". It will have our logo on the top right hand side and a link to the survey. Example below.

Example of survey email

Web URL: When you click through to the complete the survey the URL will appear as “” followed by a unique code which identifies your survey.

Why participate?

Your insights are vital to us. By participating in the survey, you help shape a better customer experience, enabling us to respond more effectively to your needs and the needs of our community.

Need help or more information?

If you have any questions or need assistance with the survey, please contact our team via our online form or call us on 132391.