We want to hear about your experiences to help us continually improve our services.

Post-Interaction Surveys

If you have had a specific interaction with Essential Energy, such as speaking with one of our team members or experiencing a power outage, you may receive an invitation to participate in a Post-Interaction Survey. These short surveys help us improve based on your recent experiences.

Research Surveys

While not all of our research is conducted via surveys, on occasion we will utilise Research Surveys to gather more comprehensive feedback on your needs, overall experiences, and opinions on our services and company. This feedback provides a holistic view of what matters most to our customers, allowing us to tailor our services and offerings to better meet the needs of the community.

What does the invitation look like?

Email: The email invite will come from "[email protected]". It will have our logo on the top right hand side and a link to the survey. Example below.

Web URL: When you click through to the complete the survey the URL will appear as “feedback.essentialenergy.com.au” followed by a unique code which identifies your survey.

Why participate?

Your insights are vital to us. By participating in the survey, you help shape a better customer experience, enabling us to respond more effectively to your needs and the needs of our community.

Need help or more information?

If you have any questions or need assistance with the survey, please contact our team via our online form or call us on 132391.