Establishing a new, or repairing an existing, power supply connection
Due to the unprecedented damage to the electricity network caused by both the North Coast and South East of NSW bushfires during 2019/2020, for the next two years, Essential Energy is waiving the normal connection fee and offering customers, whose property was affected by fire, a rebate towards the cost of restoring service mains.
If power supply connection to your home or business premises has been damaged or destroyed by bushfire, you should contact an appropriately qualified electrical contractor – an Accredited Service Provider (ASP) – to help you through the reconnection process. A list of ASPs is available on the Energy NSW website.
The step-by-step process for reconnecting to the network for bushfire-affected premises is available here.
What is a new connection or connection alteration?
A new connection is where no current physical link exists between a distribution system and a retail customer’s premises, for example, a new house or office block.
A connection alteration is an alteration to an existing connection, including an addition, upgrade, extension, expansion, augmentation or any other kind of alteration (including micro embedded generation). For new connections and connection alterations, the customer must complete an ‘Application for Low Voltage Connection Form’ and submit it to Essential Energy for approval. Please refer to the Connecting to the Network Information Pack for more information regarding what forms are required for different scenarios. The preferred process for submission of the Application for Low Voltage Connection form is online via the Connections Portal.
No electrical work (i.e. connecting a customer’s premises to the network or performing a connection alteration) can be completed without this approval. In order to facilitate the connection process, strict timeframes have been implemented around the management, reporting and response to all customer enquiries and applications.
Most of the works involved in the connection process are contestable. This means that you can choose from a list of independent Accredited Service Providers (ASPs) to do the work. A list of ASPs is available on the Energy NSW website.
If you are moving into a premise that already has electricity connected you need to contact an electricity retailer to arrange supply. A list of retailers is available at www.aer.gov.au.
Connection Contract Termination
Termination of Contract (1) This contract will end: (a) if we determine the information provided in the connection application is incomplete, false or misleading and we notify you of that fact, on the date that we specify in any such notification; (b) if your customer connection contract ends; (c) if you and we enter into another agreement in relation to the same, or similar type of connection, for the same premises; (d) if you breach this contract and do not remedy the breach within 10 business days of us notifying you of the breach and we are permitted to terminate this contract under the energy laws; (e) twelve months after this contract commences if the connection applied for has not been established. You will then need to make a new connection application to us. (2) If this contract ends, we may disconnect, dismantle, decommission and remove any of our premises connection assets.
Connecting to the network information pack
The Connecting to the network information pack contains all the information you need to submit an application for a new connection or a connection alteration. It is important you read this pack prior to submitting an application or making an enquiry.
Applications for new connection or connection alteration
If you have a login and password please click the login button in the upper right hand corner of the portal. Note: You can use the portal without a login and password. A login and password is only advised if you are a frequent user of the portal. To obtain a login and password please email firstname.lastname@example.org.
Only once your application has been approved and accepted by Essential Energy, in the form of a Connection Offer, can any physical work commence for your connection. The type of connection offer you receive will depend on the type of connection you require.
This portal has been tested on IE7, IE8, IE9, Chrome v65, Firefox v22 and Safari v5.
New connection or connection alteration enquiries
We can then determine if you need network augmentation in order for your connection to be completed and direct you to the appropriate type of ASP.
Enquiries can also be made by calling 13 23 91.
HV connections and large embedded generators
Connecting to the High Voltage electricity network is a different process to a low voltage connection. If the connection is requiring High Voltage, then please visit the HV connections and large embedded generators page.
Connection offers and contracts
Solar and other micro embedded generation
Small scale solar connections - Customer fact sheet
Small scale solar connections - Industry fact sheet
Electricity network pricing and information
Summary of customer rights, entitlements and obligations
Download the Connecting to the network information pack
HV connections and large embedded generators
National Meter Identifier (NMI) fact sheet