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Power outages due to flooding

Floods, heavy rain and strong winds have caused significant damage to our network in parts of the North Coast of New South Wales. Our crews are working to fix the damage and restore power to affected customers as quickly as possible. As we do this work, the safety of our customers and employees is our top priority.

Do not enter a property that has been affected by flood waters without first ensuring the energised electrical wiring has been shut off or disconnected. If you are concerned about flooding impacting your property, please read our Flood Safety and Storm Safety fact sheets, for advice on electricity safety before, during and after floods and storms.

Stay up to date with power outages in your area.

For the latest flood information, download the Floods Near Me NSW app and listen to local ABC radio. For road closures information visit the Live Traffic NSW website.

All fallen powerlines must be treated as live. If parts of the electricity network or fallen powerlines are covered in flood waters stay at least 150 metres away because water conducts electricity. In all other cases, keep at least eight metres away from any wires that appear to be damaged, sagging or have fallen to the ground, or any object they are in contact with including fences, water pipes and trees. To report fallen powerlines, call us immediately on 132080 or Triple-0 (000) if the situation is life-threatening.

For customers returning home, it’s important to note that to ensure their safety, Essential Energy may have disconnected their power if there is evidence of the property being inundated with water. If a property has been flooded or Essential Energy has turned their power off, customers will need to arrange for a qualified electrician to visually inspect and test their electrical installation supply and for an Authorised Service Provider (ASP) or Essential Energy to reconnect their power. For information about this process, including waiving of fees, see reconnecting to our network after flooding.

Latest updates

Regular updates are also available on our Facebook page.

Update Tuesday 5 April

Progress has been made across the North Coast over the past days, with Essential Energy crews able to restore power to much of the electricity network that was impacted by flooding last week.

Teams are working across the Lismore CBD to finalise repairs to the overhead low voltage network and to electrical infrastructure located under awnings. Weather permitting this work will be completed before Easter, with business customers able to reconnect to the network following an inspection of their premises to ensure it is safe for power restoration.

Underground crews are also continuing with repairs in both Molesworth Street this week and the airport, to rebuild damaged infrastructure and restore power.

Unfortunately, the flooding last week has meant many customers have had their property disconnected from the network for a second time. Any customer without power will need to follow the three-step process to have power reconnected safely.

This includes:

  1. Arrange for either a licensed electrician or Level 2 Authorised Service Provider to inspect your property to make sure it is safe.
  2. When the inspection is completed, the electrician will log a Certificate called a CCEW. The electrician will also provide you with a CCEW reference number.
  3. When you have the CCEW reference number call Essential Energy on 132080 or Level 2 Service Provider to have your power restored.

The Lismore CBD Business Information Hub remains operational for customers to speak with Essential Energy and is operating all this week from 10am – 2pm.

As at 3.30pm, 533 customers remain without power across Lismore due to damage to our electricity network.

2,128 customers are disconnected from the network due to flood inundation and are awaiting inspection by a private electrician.

Customers can contact Essential Energy on 132080 for further information. Tips on flood safety are available on the Essential Energy website at essentialenergy.com.au/floods

The next update will be provided Tuesday 12 April 2022.

Update Friday 1 April

While renewed flooding across the entire North Coast over the past few days meant an anxious wait for the community, hopes are high within Essential Energy that while the flooding was significant, additional damage to the network has been minimal.

In Lismore, the waters continue to slowly recede, assisted by the pumps which Essential Energy teams energised as a priority as soon as it was safe to do so. Nearly 4,000 customers had their power restored following a determined effort by crews who were able to safely access the network. This includes a number of customers who had to have their power cut off for safety when floodwaters reached 11 metres and inundated the power network supplying their areas.

Since Tuesday 29 March, more than 29,900 premises in flood-impacted areas have had their power restored, ranging between Port Macquarie and the Queensland border, as flooding in some areas receded and crews were able to access and restore power. Across all regions at 4pm 2,800 customers remain without power, the majority of which are located in Lismore.

Unfortunately, Woodburn town was flooded today. Essential Energy is assessing the situation by helicopter now and will monitor to ensure the community's safety until crews can access and inspect the individual premises for safety.

Throughout the day, crews across the flooded regions have dealt with dangerous conditions caused by the extreme rain and winds, including landslips, washed away bridges and damaged trees.

While waiting for floods in other areas to recede, the Essential Energy operational teams have been busy mobilising additional crews and our specialist contractors to join the Lismore crews on Saturday to undertake further repairs and ready the business to begin safety premises inspection. Depending on the safety inspection, some customers may have to have their property de-energised for safety reasons and will require a licensed electrician or appropriate accredited service provider to inspect and make any necessary repairs before power can be restored.

The Lismore CBD Business Information Hub will be operating once again on Monday between 10am and 4pm to help CBD businesses get power restored, once their premises have been inspected by a licenced electrician.

As at 4pm, the following areas have these customers without power, many of whom were already impacted by power outages due to network damage prior to the flooding on Tuesday 29 March:

  • Lismore – 2,418
  • Byron Bay - 45
  • Ballina -141
  • Coffs Harbour – 50

Customers can contact Essential Energy on 132080 for further information. Tips on flood safety are available on the flood safety page.

The next update will be provided on Tuesday 5 April 2022.

Update Wednesday 30 March

Sadly, flooding has reoccurred across much of the North Coast area following the torrential rainfall recorded over the past 24 hours. The cyclonic-like conditions have also meant intense wind, with wind gusts in excess of 100km/hour causing further damage to the network. Trees, which were already unstable due to the excessive water, have also been more easily blown into powerlines.

The Mid North Coast of NSW has also been impacted by significant rainfall, causing flooding, roads to be washed away and damage to the electrical network, impacting the power supply for customers.

As at 4.30pm, 8,147 Essential Energy customers were without power. This includes:

  • Lismore and surrounds – 5625
  • Ballina – 1433
  • Coffs Harbour and Dairyville/Nana Glen/Glenreagh - 779
  • Dorrigo/Bellingen and surrounds – 234
  • Ewingsdale – 56
  • Murwillumbah – 13
  • Kyogle – 4
  • Grafton – 3

Although the weather conditions have prevented much work from taking place, power has been restored to Coraki today, including the Evacuation Centre. In Ballina and West Ballina CBD, crews are preparing to assess the impact once floods recede this afternoon.

A number of business premises in Byron Bay were impacted by localised flash flooding, with significant damage to the electricity network predominantly behind the Beach Hotel.

Despite difficulty accessing the network in Kalang, near Bellingen, all power was restored to more than 550 customers today.

Unfortunately, landslips and flooding mean that access is impossible at Dairyville, located inland from Coffs Harbour, and other areas near Bellingen including Thora, The Butter Factory and Norco.

With safety our number one priority, our focus today has been on monitoring flood levels across the impacted areas and working with emergency services to understand when access will be available to start repairs. Crews have been busy preparing for restoration after floodwaters recede.

While around 5,500 customers in the Lismore area were disconnected from power for safety reasons as floodwaters rose, Essential Energy is hopeful for a quick restoration of power for most people.

Helicopters are on standby and other logistical arrangements are currently being made to ensure our teams have the required support and equipment to assess damage and move forward with repairs as soon as safety allows.

Unfortunately, once more, there are a portion of customers who are likely to be without power for several days. Affected customers with any medical equipment that requires electricity to operate, are encouraged to make alternative arrangements now to ensure their safety and wellbeing. Text messages will be sent to customers whose power will be off overnight to advise them.

Where possible and safe to do so, crews have continued to undertake reconnections for customers whose property had been deemed safe for reconnection.

With the return of flood waters customers are being reminded to stay vigilant and be aware of possible electrical dangers. As the rivers rise, anyone on a boat, SUP, or in a kayak is a lot closer to powerlines. Please stay out of floodwaters unless there’s a critical need. As floodwaters recede customers should also not enter a property that has been inundated by water without first ensuring the energised electrical wiring has been shut off or disconnected.

In Lismore, like many other residents and business owners, our depot has been impacted by floodwaters for a second time. However, we can assure our customers that our crews are safe and ready to restore power as soon as it is safe to do so, with our Lismore Hub, located at the Lismore Workers Sports Club, still operational. Support is also available from crews in nearby depots, from Tweed Heads and Murwillumbah to Ewingsdale, Ballina, Casino, Grafton and depots further west.

Staffing levels across our contact centre have been increased to support customers calling in with queries and updates will be shared on Facebook and the Essential Energy website as they become available. A hub will be set up once flood waters receded to a safe level.

Customers can contact Essential Energy on 132080 for further information. Tips on flood safety are available on the Essential Energy website at essentialenergy.com.au/flood-safety.

Please note: The next update will be provided Friday 1 April 2022.

Update Tuesday 29 March

Despite new flood warnings and continuing rain falling across Lismore and the North Coast, Essential Energy has continued with its steadfast response to the devastating floods, making repairs and getting customers’ power restored.

Positive progress has been made over the past week in the Lismore CBD. Essential Energy teams are working with more than 30 specialised contractors who are assisting with repairs to the electricity network under building awnings.

There are approximately 85 under-awning main boxes which connect customers to the power network and 20 pad-mounted substations, located on the footpath, in buildings and inside brick structures in the middle of the road. Most have been inundated with water resulting in the need to dismantle, perform maintenance or fully replace the asset, test again and leave to completely dry before being turned on. Depending on the damage it can take three to seven days to complete the repairs and drying.

Most work along the underground network is completed, with a focus on ensuring the safe reconnection to parts of the network that were submerged in floodwaters. Cleaning of all the connections including work on transformers and switch gear has been required to ensure a safe and reliable power supply once power is restored. Ten full replacements have been required to date and 15 to 20 part replacements. More than 50 Essential Energy underground employees are continuing to work across the underground network.

Dependent on weather conditions and possible flooding over the next 24 hours, Essential Energy expects to have power restored to the low voltage electricity network across the CBD by the end of next week. However, work will continue with reconnecting customers to the network, once their property has been inspected, repairs made, and it deemed safe for reconnection.

Essential Energy’s community and customer teams remain in Lismore to assist customers face-to-face, with an information hub located on the corner of Keen and Woodlark Streets, each day between 10am and 2pm.

In other flood-affected parts of Lismore, underground and overhead work will continue over the coming week to make the necessary repairs for pockets of areas that remain without power due to the extensive damage from floodwaters, this includes restoring power to a number of apartment blocks which are awaiting other repairs to make them liveable.

Essential Energy has put in place a generator compensation process for business customers, where Essential Energy will cover the reasonable hire costs of a generator, fuel, delivery and connection once a business is deemed safe to operate but remains without available power from the network. Business customers can contact Essential Energy on 132080 to determine their eligibility.

With an evacuation warning issued for the Lismore CBD for 4pm today, Essential Energy crews have left the area, with safety our first priority alongside support for our employees and customers.

As at 4.30pm, 879 customers remain without power across Lismore due to damage to our electricity network.

2,200 customers are disconnected from the network due to flood inundation and are awaiting inspection by a private electrician.

Residents and business operators are being reminded that they can help us to get their power reconnected sooner by:

  • Checking their electrician has submitted a Certificate of Compliance of Electricity Work (CCEW) with us if their premises have been inundated by flood waters
  • Once the CCEW has been submitted, call us on 132080 with the CCEW reference number, to advise re-connection is required.

The next update will be provided on Tuesday 5 April 2022.

Update Tuesday 22 March

The Essential Energy teams are continuing to repair and restore electricity to flood affected customers throughout the North Coast region.

Dedicated crews continue to work in the Lismore CBD on the extensive underground network rebuild, to ensure reliable power for customers once the power can be restored in coming weeks. Local business customers can visit the Essential Energy Customer Hub on the corner of Woodlark and Keen Streets and to receive personalised support customer regarding the CBD Flood Restoration Plan between 10am to 2pm tomorrow Wednesday 23 March and Thursday 24 March.

Essential Energy has also set up a Customer Hub in Coraki at the Uniting Church centre, to help customers with their queries and support local electricians to inspect and repair residents and business properties.

Essential Energy reminds customers to follow the three-step process to get power restored, once it’s available on their homes or businesses, by engaging a private electrician. Information continues to be available on the Essential Energy website, essentialenergy.com.au/floods, including contact details for the Masters Electrician Association (MEA) and National Electrical and Communications Association (NECA) who can help direct customers to locally-based electricians.

As at 4.00pm, 1,083 customers remain without power across Lismore due to damage to our electricity network.

Additionally, 2,748 customers are disconnected from the network due to flood inundation and are awaiting inspection by a private electrician. This includes customers primarily across Lismore, plus Coraki, Woodburn and surrounding areas.

Please note: The next update will be shared Tuesday 29 March 2022. Please don’t hesitate to reach out if you require and information outside of the updates.

Update Friday 18 March

It’s been a successful day for Essential Energy teams with specialised Zone Substation crews re-energising parts of the South Lismore Zone Substation, including a transformer and powerlines, increasing the reliability of the network across Lismore following the devastating floods.

As the work at the Zone Substation continues, crews within the Lismore CBD have also had some wins, completing repairs to part of the network which will allow a small section of line to be reenergised for business customers later today, noting there is still a lot of work in front of us.

Crews were also in Coraki and Woodburn reconnecting flood inundated properties to the network, following inspection by electricians, and this focus also continues across much of Lismore and South Lismore.

As at 4.00pm, 1,311 customers remain without power across Lismore due to damage to our electricity network.

Additionally, 3,251 customers are disconnected from the network due to flood inundation and are awaiting inspection by a private electrician. This includes customers primarily across Lismore, plus Coraki, Woodburn and surrounding areas.

Please note: From next week Essential Energy will provide weekly updates on the flood response. The next update will be shared Tuesday 22 March 2022. Please don’t hesitate to reach out if you require and information outside of the updates.

Update Thursday 17 March

Essential Energy remains committed to supporting our customers across the flood impacted areas on the North Coast of NSW, as crews continue to make repairs and reconnect customers to the network.

Alongside our key focus of getting the power back on safely, we have put in place a support program to assist customers during this difficult time as outlined below:

  • Providing reimbursement of up to $350 for the costs charged by an Accredited Service Provider (ASP) to a customer to disconnect and reconnect a property to enable inspections and/or repairs to the customer’s electrical installation due to flood damage
  • Waiving the Certificate Compliance of Electrical Works (CCEW) cost for ASPs for flood affected post codes
  • Pausing all Disconnections for Non-Payment (DNPs) in flood affected areas whilst the Natural Disaster continues
  • Pausing customer communications for Private Asset defects in flood affected areas
  • Repairing or replacing any private assets which have been damaged or destroyed by flooding on a like for like basis at our cost
  • Providing customer service support, on the ground, face-to-face
  • Maintaining increased staffing levels across our contact centre to customers calling in with queries
  • Continuing to call all life support customers in current outages to do a welfare check
  • Contributing $600 towards supporting customers in the cost to re-connect to our network (e.g. if their house is total loss) for flood impacted customers within our network for a period of two years.

While we provide this support to customers, many of our contractors have continued to support us through helping customers get their electrical inspections completed, feeding our teams, assisting with access, cleaning up our Lismore depot and the Goonellebah Workers Club has even allowed us to set up a temporary response hub/depot.

We will be forever grateful to all the organisations that have supported our people on the ground, all working together to support the impacted communities.

As at 4.00pm, 1,314 customers remain without power across Lismore due to damage to our electricity network.

Additionally, 3,404 customers are disconnected from the network due to flood inundation and are awaiting inspection by a private electrician. This includes customers primarily across Lismore, plus Coraki, Woodburn and surrounding areas.

The next update will be shared Friday 18 March 2022.

Update Wednesday 16 March

Following from yesterday’s work across the Lismore CBD, teams continued to make inroads with repairs, further progressing testing and the replacement of damaged electrical equipment on both the underground and overhead electricity network.

Alongside this, our key focus remains on supporting customers who have had their property disconnected from the network due to flood inundation. Dedicated crews are working across Lismore, Coraki, Woodburn and other rural areas to reconnect properties once safe to do so.

As well as responding to the power needs of the communities devastated by the floods, our teams have supported elsewhere, with one of our excavators helping with the clean-up in South Lismore today after assisting teams in rural areas the last few days.

As rain continues to fall across the area, customers are being asked to look up for overhead powerlines. The continuously wet ground across rural areas may cause powerline ‘stays’ to move, and landslips can change the distance between a powerline and the ground. If you see a powerline that looks low, stay 8 metres away and call Essential Energy to report it on 132080.

As at 4.00pm, 1,315 customers remain without power across Lismore due to damage to our electricity network.

Additionally, 3,776 customers are disconnected from the network due to flood inundation and are awaiting inspection by a private electrician. This includes customers primarily across Lismore, plus Coraki, Woodburn and surrounding areas.

The next update will be shared Thursday 17 March 2022.

Update Tuesday 15 March

It was all hands-on deck today as Essential Energy crews converged on the Lismore CBD to undertake repairs, testing and maintenance to move a step closer to restoring power to businesses.

To provide unhampered access to both the underground and overhead network, Essential Energy worked alongside Council to close roads across the CBD, providing our crews with an almost empty CBD to allow elevated work platforms and other specialised equipment to safely line the streets and undertake repairs.

Today’s significant work is the first step in a long process needed to secure the long-term safe and reliable power supply to the 700-plus business customers throughout the flood affected CBD.

Essential Energy’s community relations team were available on the outskirts of the CBD, to provide advice to business owners on the process moving forward, including detail on the three-step process to reconnect businesses to the network once it is up and running.

Unfortunately, it will still be weeks for some business before power can be fully restored, with significant work remaining across the flood impacted CBD including the replacement of underground substations, repairs to poles and electrical assets especially electrical equipment near business awnings and buildings.

We are committed to keeping business owners up to date with progress and what support is available through face-to-face on the ground communications, text messaging and through our key stakeholders including Council and other local authorities.

In Coraki Essential Energy teams provided face-to-face support to customers needing to reconnect their property to the network after flood inundation. Our team will continue this support throughout the next week for customers across this area, ensuring they have access to the information they need when they need it.

As at 4.00pm, 1,318 customers remain without power due to damage to our electricity network.

Additionally, 3,981 customers are disconnected from the network due to flood inundation and are awaiting inspection by a private electrician. This includes customers primarily across Lismore, plus Coraki, Woodburn and surrounding areas.

Customers remaining without power include:

  • Lismore – 1,312
  • Dungarubba – 4
  • Swan Bay - 2

The next update will be shared Wednesday, 16 March 2022.

Please note: The number of customers without power in individual areas or towns may vary from update to update due to the need to turn power on and off when repairs take place. Town numbers do not include single premises where properties have been disconnected from the network due to water inundation.

Update Monday 14 March

The weekend saw some significant milestones reached by Essential Energy crews, with power being restored to almost all rural customers in areas where access has been challenging or unavailable.

Helicopters worked hand-in-hand with our teams to restring powerlines at seven locations across the weekend, restoring power to customers whose properties were not flood inundated in Upper Wilsons Creek, Nimbin, Patchs Beach, Coutts Crossing, Channon, Jiggi and Alstonville.

Teams were also able to restore power to a small number of businesses within the Lismore CBD, including the Workers Club and Centrelink, with power to hopefully be restored to Aldi and Bunnings within the next day.

Boats were used across the weekend to access the network at Swan Bay and teams continued to make repairs to the electricity network and restore power across Coraki and surrounding areas.

The key focus for teams remains on repairs, testing and maintenance across the Lismore CBD, the disconnection of water inundated properties from the network and the reconnection of homes and businesses once a private electrician has deemed it safe to do so.

As at 3.00pm, 1,483 customers remain without power due to damage to our electricity network.

Additionally, 3,964 customers are disconnected from the network due to flood inundation and are awaiting inspection by a private electrician.

Tweed Valley/Byron Region

There are a small number of customers without power across this area with teams working one-on-one to support these customers.

Northern Rivers

The focus remains on the Lismore CBD, the disconnection of properties from the network with water inundation and the reconnection of properties who have been inspected by a private electrician and are safe to have power restored.

It is hoped to have the power restored to 13 customers on Three Chain Road later this evening.

Customers remaining without power include:

  • Lismore – 1,453
  • Three Chain Road – 13
  • Stony Chute – 5
  • Corndale – 4
  • Dungarubba – 4
  • Rileys Hill – 2
  • Swan Bay - 2

The next update will be shared Tuesday 15 March 2022.

Please note: The number of customers without power in individual areas or towns may vary from update to update due to the need to turn power on and off when repairs take place. Town numbers do not include single premises where properties have been disconnected from the network due to water inundation.

Ballina depot and rainbow

Photo: Essential Energy's Ballina crew preparing for their work over the weekend, with breakfast provided by the local Lions Club.

Update Friday 11 March

Today saw numbers of customers without power drop below 700 for the first time in twelve days, despite Essential Energy’s flood response facing further rain today, continued access difficulties and danger from falling trees.

As at 5.30pm, 663 customers remain without power supply due to damage to our electricity network, and of these 148 have been disconnected due to safety reasons. Additionally, 4,136 customers are disconnected from the network due to flood inundation at their home or business.

An extensive effort saw our crews restore a 600 metre powerline span at Byrrill Creek, with power restored to customers there late this afternoon. Crews were able to complete this massive task despite the helicopter that had planned to be used being unavailable due to poor weather.

In areas across the flood-affected regions, our field crews are continuing to assess individual premises and progress the process to allow customers to reconnect to the electricity network once power is available and their houses are assessed as safe.

Our underground teams are continuing their work to repair the extensive damage to the underground network.

Essential Energy is concerned regarding a number of excavators, bobcats and diggers being used in close proximity to powerlines. As power is restored to more powerlines in the area, the organisation is reminding all heavy plant operators and anyone involved in clean up to treat all powerlines as live and “look up and live” to prevent accidentally contacting live powerlines.

Approximately 350 customers in Alstonville who lost power supply due to a vehicle accident today, which resulted in significant damage to a power pole, have just had their power restored.

Tweed Valley/Byron Region

  • Crews have restored powerlines across 600 m at Byrrill Creek, and despite fallen trees and difficult access restored power to the 35 customers in the area.
  • Power was restored to all but one customer in Upper Wilson creek.
  • Huonbrook access is still very difficult but hoping that the ADF supporting access, power will be able to be restored.

As at 4.30pm, customers remaining without power include:

  • Upper Wilsons Creek – 6
  • Huonbrook - 13

Northern Rivers

  • Most customers in Alstonville did have their power restored overnight but unfortunately a motor vehicle accident caused 350 customers to lose power most of the day. This has now been restored.
  • Unfortunately, the electricity network to Cabbage Tree Island remains inaccessible, with power to hopefully be restored late next week.
  • Power is expected to be restored to 24 customers in Nimbin, Stony Chute and Blue Knob over the weekend. A helicopter is being brought in to carry poles and equipment to site to assist crews with repairs.

Customers remaining without power include:

  • Lismore, East Gundurimba, Whyrallah, Gundurimba, Monaltrie, Loftville, Tucki Tucki, Caniaba – 190
  • Bungwalbin, West Coraki, Coraki, Swan Bay – 183
  • South Lismore - 101
  • Cabbage Tree Island – 40
  • Lismore – 34
  • Nimbin, Stony Chute, Blue Knob – 24
  • Patchs Beach - 12
  • Coutts Crossing - 9
  • Terania Creek/Channon – 6
  • Corndale - 4
  • Alstonville - 2
  • Jiggi – 4

Clarence Valley

  • As access becomes available Essential Energy crews are making repairs and returning power to the small number of customers still without power form the floods. Essential Energy has been in contact with these customers throughout this process.

The next update will be shared Monday, 14 March 2022.

Please note: The number of customers without power in individual areas or towns may vary from update to update due to the need to turn power on and off when repairs take place. Town numbers do not include single premises where properties have been disconnected from the network due to water inundation.

Update Thursday 10 March - 3:00pm

Essential Energy’s flood response continues across the North Coast as teams focus on rural area repairs, and finalising disconnections of flood impacted properties, to allow the safe restoration of power.

As at 3pm, 1,500 customers remain without power available to their property. Additionally, 4,906 customers have been disconnected from the network due to flood inundation at their home or business, with 759 of those re-energised following repairs to their property.

As well as restoring power for customers, Essential Energy efforts have included cleaning up both the Lismore and Murwillumbah depots after water inundation from the floods and the ongoing delivery of electrical equipment, fuel, oil for transformer repairs, water, PPE and communications material.

Numerous parts of our business have assisted our crews on the ground including logistics and fleet, engineering, design, stores, community relations, safety, health, admin, property and procurement to name a few. Our contractors and suppliers have also gone above and beyond to ensure we have what we need to make repairs and assist customers.

Safety remains our number one priority and customers are reminded to not stack rubbish next to power poles or green electricity boxes on footpaths and to treat all powerlines as live.

Tweed Valley/Byron Region

Crews are continuing with repairs where access is possible at Byrrill Creek. A helicopter will be supporting teams to restring powerlines and an excavator is currently clearing vegetation to create access to the network. We are hopeful of being able to undertake remaining repairs on Saturday.

Power was restored to 20 customers in Upper Wilson creek last night, however a new fault has caused power to go out earlier today. Crews are patrolling lines.

Customers remaining without power include:

  • Byrrill Creek – 35
  • Upper Wilsons Creek – 20
  • Huonbrook – 13

Northern Rivers

Access remains very limited into Bungawalbyn and surrounding areas. It is likely power will not be restored for customers in this area until late next week when we can gain safe access.

Repairs are also required near Borah Ridge and the Myall Creek area, access is not available to both these areas with teams continuing to assess.

Teams are onsite today in Evans Head making repairs, it is hoped to have network repairs completed and power restored late Saturday.

Staff are onsite at Alstonville with it hoped to have power restored to some customers late this evening. Excavators are assisting with further work with some customers not likely to have their power restored until Sunday.

Unfortunately, the electricity network to Cabbage Tree Island remains inaccessible, with power to hopefully be restored late next week.

Power has been restored to customers in Bagotville however work is still required to restore power across parts of Coraki and Broadwater. We don’t expect to have power restored to these customers until late next week.

Power is expected to be restored to 24 customers in Nimbin, Stony Chute and Blue Knob on Friday. A helicopter is being brought in to carry poles and equipment to site to assist crews with repairs.

Power is expected to be restored in Lagoon Grass, Channon, Goolmangar late Sunday afternoon.

Customers remaining without power include:

  • East Lismore, South Gundurimba, Lottville, Caniaba, Monaltrie – 297
  • Bungwalbin, west Coraki, Coraki, Swan Bay – 160
  • Lismore – 137
  • Broadwater, Dungarubba, East Coraki, Woodburn – 122
  • Evans Head - 53
  • Cabbage Tree Island - 40
  • Salisbury Plains, Kentucky, Uralla – 24
  • Blue Knob, Stony Chute, Nimbin – 24
  • Bexhill – 23
  • Bungawalbyn – 22
  • Rileys Hill, East Wardell – 18
  • Alstonville, Teven, Tuckombil – 15
  • Patchs Beach, Wardell - 12
  • McKees Hill – 12
  • Lagoon Grass – 11
  • Lambs Valley - 9
  • Terania Creek/Channon – 6
  • Corndale - 4
  • Alstonville - 4
  • Jiggi – 4
  • Dunoon – 3

Clarence Valley

As access becomes available Essential Energy crews are making repairs and returning power to the small number of customers still without power form the floods. Essential Energy has been in contact with these customers throughout this process.

Updates will continue to be provided for customers through the Essential Energy website and Facebook, and customers can call us on 132080 with questions or queries.

The next update will be shared Friday, 10 March 2022.

Please note: The number of customers without power in individual areas or towns may vary from update to update due to the need to turn power on and off when repairs take place. Town numbers do not include single premises where properties have been disconnected from the network due to water inundation.

Update Wednesday 9 March - 4:30pm

Essential Energy crews continue to make repairs and work as quickly as safety allows to get the power back on for our customers across the North Coast.

Today’s focus has been on making repairs to the overhead network across towns and rural areas to restore power, along with maintenance and the replacement of damaged electrical infrastructure across the underground network, specifically across the Lismore CBD.

Essential Energy restored power to 4,500 customers today.

As at 4.30pm, 1,806 customers were without power. Additionally, 3,200 customers have had their power disconnected for safety due to water inundation.

Those customers with disconnected properties need to follow a three step-process to get their power back on. This includes:

  1. Having a qualified electrician or Level 2 Accredited Service Provider (ASP) inspect their property and make any necessary electrical repairs
  2. When complete the electrician will log a Certificate of Compliance for Electrical Work (CCEW) with Essential Energy and provide a reference number
  3. Call Essential Energy with the reference number to get power restored.

To help customers with this process Essential Energy has:

  • Handed out fliers to customers outlining the three-step process
  • Provided posters on the process to supermarkets, service stations and other general stores
  • Put in place electronic boards with Essential Energy’s phone number and where to speak with us face-to-face across Lismore and Ballina
  • Set up an Essential Energy team at the Electricians Hub at the East Lismore Bowling Club and from tomorrow at the Ballina Resilience NSW Hub at the Surf Club
  • Increased team members in our contact centre to assist customers when they call.

Essential Energy will also waive normal connection fees for flood impacted properties.

Tweed Valley/Byron Region

Weather permitting power should be restored to 20 customers in Upper Wilsons Creek late today.

Crews will be able to restore power to a small number of customers in Huonbrook tomorrow. Excavators will be required to complete further repairs with it likely to be weeks before access will allow specialised equipment safely in. Essential Energy is working directly with impacted customers to provide an alternative power supply.

Repairs are continuing in Upper Wilsons Creek where the community assisted with getting the site ready for crew, and a helicopter flew in a power pole.

Customers remaining without power include:

  • Mooball - 123
  • Byrrill Creek – 35
  • Bungawalbyn – 22
  • Upper Wilsons Creek – 20
  • Huonbrook – 13
  • Lindendale – 5

Northern Rivers

The low voltage electricity network should be back in service across the flood affected areas of Lismore by late Sunday. This will restore power to customers across Lismore who have not had their property disconnected due to flood inundation.

Power is expected to be restored to 24 customers in Nimbin, Stony Chute and Blue Knob on Friday. A helicopter is being brought in to carry poles and equipment to site to assist crews with repairs.

Access has only just become available in Bexhill where 24 customers are without power, crews will attend tomorrow to assess damage and start repairs.

Power is expected to be restored in Lagoon Grass, Channon, Goolmangar late Sunday afternoon.

Access continues to cause challenges across the Woodburn, Coraki and surrounding areas.

An excavator is required to assist with repairs to get the power back on for 3 customers in Dunoon, access remains an issue with it hoped crews will be able to reach the damaged network on Saturday.

Crews are working across Woodburn in areas where access hasn’t been available until now, to assess damage to the network and start repairs.

Access is still not available to the electricity network that carries power to 53 customers at Evans Head.

Customers remaining without power include:

  • Rous Mill, Meerschaum Vale, Marom Creek, Uralba, Tregeagle - 416
  • Woodburn, East Coraki, Broadwater, Dungarubba – 277
  • Bungwalbin, West Coraki, Coraki, Swan Bay – 160
  • South Lismore – 62
  • South Gundurimba, East Lismore, Caniaba – 59
  • Evans Head - 53
  • Cabbage Tree Island - 40
  • Lismore – 34
  • Blue Know, Stony Chute, Nimbin – 24
  • Bexhill – 23
  • Rileys Hill, East Wardell – 18
  • North Lismore – 12
  • Lagoon Grass – 11
  • Terania Creek/Channon – 6
  • Alstonville - 4
  • Jiggi – 4
  • Goolmangar - 3
  • Dunoon - 3

Clarence Valley

As access becomes available Essential Energy crews are making repairs and returning power to the small number of customers still without power form the floods. Essential Energy has been in contact with these customers throughout this process.

Updates will continue to be provided for customers through the Essential Energy website and Facebook, and customers can call us on 132080 with questions or queries.

The next update will be shared Thursday, 10 March 2022.

Update Tuesday 8 March - 12:30pm

Despite the threat of storms Essential Energy teams continue with repairs across the network to get the power back on for the 6,900 customers currently without supply.

Today sees helicopters dropping in equipment to areas we can’t reach by foot, with teams spread across the entire impacted area from Coraki, Broadwater and Wardell to Ballina, Lismore and up to Murwillumbah.

Crews have been relentless in finding ways to access areas still cut off by flood waters, while also providing support to customers.

To continue to support customers our community relations and safety teams have visited evacuation centres and attended community meetings to provide advice and answer questions. Teams are in Coraki and Wardell, with centres at the Tweed and Murwillumbah to be visited tomorrow morning.

Essential Energy will also have a team set up at the Ballina Resilience NSW Hub which opens tomorrow, to answer questions from people impacted by floods, as well as a team based at the Lismore Hub once it is up and running as well.

Work continues with disconnecting properties impacted by flood waters to ensure the communities safety, as we slowly move closer to getting the power back on across these areas.

As at 12.00pm, 6,900 customers remain without power across the flood-impacted areas.

Tweed Valley/Byron Region

Crews were able to fly a composite pole into Upper Wilsons Creek yesterday where 20 customers remain without power. Further work is taking place today with powerline to also be taken into the area. Weather permitting power will be restored to customers late tomorrow (Wednesday).

Helicopters are assisting teams today in Huonbrook to get to the network to continue repairs. Essential Energy will also attend a community meeting there today to understand immediate power needs for the community and confirm where we may be able to support.

Crews are working in Goonengerry to straighten a pole today, with power to be restored for three customers late this afternoon.

Crews are also working across South Ballina, Wardell, Broadwater and Swan Bay to make repairs, disconnect properties from the network that were impacted by flood waters, and to confirm where access remains unavailable.

Customers remaining without power include:

  • Pottsville - 123
  • Murwillumbah – 16
  • Byrrill Creek – 35
  • Upper Wilsons Creek – 20
  • Huonbrook – 13
  • Wilsons Creek – 5
  • Condong - 4
  • Goonengerry – 3

Northern Rivers

The powerline to Coraki has been repaired with power restored to part of the Coraki village. Further work is required across the area to have power back on for all customers, crews are working in the area today to move this progress forward.

Community relations teams are also on the ground in Coraki today and Wardell to answer customers questions on reconnecting to the network.

Underground teams are working across the Lismore CBD. A lot of maintenance and repair work is taking place with three chamber subs needing replacing.

Customers remaining without power include:

  • Lismore - 3614
  • Ballina – 523
  • Wardell - 381
  • Broadwater - 380
  • Woodburn, Coraki – 1247
  • Rileys Hill – 22
  • Lagoon Grass – 11
  • Cabbage Tree Island - 40
  • Jiggi – 5
  • Cornndale – 4
  • Dunoon – 3

Clarence Valley

As access becomes available Essential Energy crews are making repairs and returning power to the small number of customers still without power form the floods. Essential Energy has been in contact with these customers throughout this process.

Updates will continue to be provided for customers through the Essential Energy website and Facebook, and customers can call us on 132080 with questions or queries.The next update will be shared Wednesday, 9 March 2022.

Please note: The number of customers without power in individual areas or towns may vary from update to update due to the need to turn power on and off when repairs take place. Town numbers do not include single premises where properties have been disconnected from the network due to water inundation.

Update Monday 7 March - 1:30pm

Despite progress being made with repairs to the electricity network across the flood impacted areas on the North Coast of NSW, a lot of work remains before all customers will have their power back on.

Crews are focussed on gaining access to the network where rural customers are impacted, with helicopters to air drop a composite pole today into Wilsons Creek to help with repairs. Residents have prepped the area themselves and dug the hole for the new pole, with crews now coming in and completing as much of the repairs as we can.

While this work takes place, crews in Lismore, Ballina and parts of Murwillumbah are continuing to move from pole to pole, disconnecting power to properties impacted by floods and testing electrical assets to allow reenergisation as soon as is safely possible.

The underground power network across Lismore’s CBD has been underwater for several days. Specialised underground crews are working their way across the network to make repairs, however it could be up to two weeks before all power can be restored across the CBD.

The Lismore Zone Substation also has suffered significant damage from the floods due to complete water inundation. Temporary repairs are underway to get the power back on, with temporary switch boards, having arrived by semi-trailer yesterday, currently being installed. It will take over 12 months to completely repair the zone substation with permanent works to ensure a robust and long-term power supply.

Customers are reminded that if their home or business has been flooded or Essential Energy has turned power off, customers will need to arrange for a qualified electrician to visually inspect and test their electrical installation supply and for an Authorised Service Provider (ASP) or Essential Energy to reconnect their power. For more, read reconnecting to our network after flooding.

As at 1.30pm, 7,500 customers remain without power across the flood-impacted areas.

Tweed Valley/Byron Region

  • Vegetation teams are working throughout the area to clear vegetation from powerlines allowing field teams to concentrate on repairs.
  • Unfortunately, access is unavailable to Huonbrook from the ground. A helicopter is also unable to assist with the restringing of powerlines due to vegetation in the area. Teams are working on a new strategy today to get in and make repairs.
  • Crews are working across Ballina, South Ballina, Woodburn and Coraki town, making repairs and checking electrical assets for water damage.

Customers remaining without power include:

  • Cudgen/Duranbah – 189
  • Pottsville – 59
  • Chinderah - 49
  • Murwillumbah – 16
  • Byrrill Creek – 35
  • Main Arm – 30
  • Upper Wilsons Creek – 20
  • Huonbrook – 13
  • Terragon – 9
  • Wilsons Creek – 5
  • Condong - 4
  • Goonengerry – 3

Northern Rivers

  • Crews have been working across East Lismore, Lismore and Girards Hill to restore power for customers while also completing disconnections to properties where water inundation has occurred.
  • Power has been restored across Lismore Heights, except for low lying connections.
  • Significant landslides are preventing access to the electricity network that feeds power to Nimbin and surrounding areas – crews are working on a plan for access, however customers will be without power for a number of days.

Customers remaining without power include:

  • Lismore - 5234
  • Ballina – 1104
  • Woodburn, Coraki and surrounding areas – 1329
  • Wardell - 381
  • Broadwater - 380
  • Channon - 82
  • Rileys Hill – 76
  • Lagoon Grass – 57
  • Nimbin – 71
  • Evans Head - 53
  • Cabbage Tree Island - 45
  • Mt Burrill - 35
  • Tygalgah - 22
  • Bexhill – 37
  • Jiggi – 5
  • Cornndale – 4
  • Dunoon – 3
  • Casino – 2

Clarence Valley

  • Essential Energy crews continue to make repairs where access is available.

The next update will be shared on Tuesday, 8 March 2022.

Please note: The number of customers without power in individual areas or towns may vary from update to update due to the need to turn power on and off when repairs take place.

Essential Energy crews completing repairs to South Lismore Zone Substation following flooding, 7 March 2022

Photo: Crews working at the South Lismore Zone Substation installing temporary switch boards to get the power back on for customers.

Update Sunday 6 March - 12:00pm

As our safe, steady and sustainable response to get the power back on for all customers across the Far North Coast continues, we want to thank customers for their ongoing patience, support and assistance on the ground.

Despite the devastation, and heartache for many, including several our employees, the community and local volunteer organisations have been instrumental in their support, assisting with our depot clean-up, storage of electrical equipment for repairs and accommodation and food provisions for our 400 plus team on the ground.

Essential Energy’s focus throughout today remains on deenergising premises that have been flood inundated to ensure the safe restoration of power, and the planning of how to access the network in areas not yet reachable by road to start repairs and support local communities.

Essential Energy team members will also be in different evacuation centres throughout today and coming days, to provide advice to customers on power reconnection and will attend community meetings to answer questions and provide support where needed.

Our teams were able to get the power back on to 3,900 customers over the past 24 hours, with some remarkable work and strategic planning around access. In particular, power was restored to Mt Nardi with teams supported by local authorities while navigating difficult access.

Essential Energy is asking people to be aware of where they’re placing their damaged belongings when cleaning up. Please don’t stack equipment against power poles or around green electricity boxes on footpaths and remember to treat all powerlines as live.

As at 12.00pm, just under 8,600 customers remain without power across the flood-impacted areas.

Tweed Valley/Byron Region

Crews are positioned across the Terania Creek area today to make repairs. Work is slow going with excavators being used to create new access roads to the network. Weather permitting, we hope to restore power to customers in this area later this evening.

Crews are working in the Sherries Creek area to make repairs today.

Helicopters are back in the air across the Tweed Valley to assess landslides, washed away roads and how, where and when we can get crews and equipment in to restore power for customers remaining without electricity. This includes assessing Upper Crystal Creek/Huonbrook and Crystal Creek areas for access.

Customers remaining without power include:

  • Cudgen/Duranbah – 189
  • Pottsville – 59
  • Chinderah - 49
  • Murwillumbah – 38
  • Byrrill Creek – 35
  • Main Arm – 25
  • Upper Wilsons Creek – 20
  • Huonbrook – 13
  • Terragon – 9
  • Wilsons Creek – 5
  • Condong - 4
  • Goonengerry – 3

Northern Rivers

Customers south from Woodburn into New Italy and surrounding areas have had the power restored after crews were able to gain access to the network and make repairs. Work is continuing across this area with it hoped to have the power progressively restored to customers over the next 48 hours.

Significant landslides are preventing access to the electricity network that feeds power to Nimbin and surrounding areas – crews are working on a plan access, however customers will be without power for a number of days.

Customers remaining without power include:

  • Lismore -5813
  • Ballina – 1562
  • Woodburn – 1620
  • Kyogle – 108
  • Channon - 82
  • Rileys Hill – 76
  • Lagoon Grass – 57
  • Nimbin – 57
  • Evans Head - 53
  • Cabbage Tree Island - 45
  • Mt Burrill - 41
  • Bexhill – 37
  • Coraki – 22
  • Mt Nardi –16
  • Lamook – 9
  • Jiggi – 5
  • Corndale – 4
  • Dunoon – 3
  • Cedar point – 3
  • Casino – 2

Clarence Valley

Essential Energy crews continue to make repairs where access is available.

Updates will continue to be provided for customers through the Essential Energy website and Facebook, and customers can call us on 132080 with questions or queries.

The next update will be shared Monday, 7 March 2022.

Please note: The number of customers without power in individual areas or towns may vary from update to update due to the need to turn power on and off when repairs take place.

Clearing debris from powerlines

Photo: Crews clearing debris from lines in Wilsons Creek.

For more photos and information visit our Facebook page.

Update Saturday 5 March - 12:00pm

Our crews continued restoring power to most flood-affected areas while continuing to deal with access issues from flooded areas, falling or fallen trees, washed out roads and landslips. Work continues to assess network damage, and isolating flood impacted properties to ensure community safety.

Additional crews have arrived and are being deployed to support local team members and allow them time to tend to their own homes and families’ needs after the floods. Crews today are undertaking a range of activities, including a focus on assessing inundated properties for safety as power becomes available to more areas. Essential Energy is working with local electrical contractors and Accredited Service Providers to help make the process for safety assessing customers’ premises as efficient as possible for affected customers.

Essential Energy reminds the community that as clean-up efforts continue and power is being restored, to ‘Look Up and Live’ and be aware of powerlines above where they might be working, especially if using heavy machinery.

As at 9.00am, just under 10,300 customers remain without power across the flood-impacted areas.

Tweed Valley/Byron Region

  • Work continues on significant damage to Ewingsdale network, requiring pole replacements and re-stringing the network over the creek.

Customers remaining without power include:

  • Murwillumbah – 104
  • Tweed Heads – 49
  • Main Arm – 43
  • Ewingsdale – 103
  • Byrill Creek – 35
  • Pottsville – 59
  • Duranbah – 189

Northern Rivers

  • Aerial patrol organised today to assess conditions and what access is available around Coraki, Woodburn and Broadwater.
  • Majority of Ballina CBD premises have had power restored with the focus on Ballina West today.
  • Significant rural network damage will require helicopter support, potentially hampered by weather conditions.

Customers remaining without power include:

  • Lismore -5417
  • Ballina – 1208
  • Woodburn – 2005
  • Evans Head - 53
  • Alstonville - 422
  • Jiggi – 466
  • Dunoon/Mt Nardi – 77
  • Mt Burrill - 41
  • Lagoon Grass – 23
  • Kyogle – 32
  • Rileys Hill – 76
  • Casino – 2

Clarence Valley

  • Essential Energy crews continue to make repairs where access is available.

Please note: while the overall number of customers whose power has been restored is increasing, numbers of customers without power in individual areas or towns may vary from update to update as groups of customers can have their power turned off and on while repairs continue.

The next update will be shared Sunday, 6 March 2022.

For more photos and information visit our Facebook page.

Update Friday 4 March - 6:00pm

While the rain continued to fall, our crews continued with assessing the network damage, getting the power back on and isolating flood impacted properties from the network to ensure community safety.

Crews from across the Mid North Coast and west of the Ranges have arrived to assist local teams, along with our supply truck, bringing everything from tools, bolts, ladders, cross arms, powerline, and water. Deliveries will arrive each day from our warehouses to ensure teams have everything they need to get the work done.

Power was restored to 2,100 customers throughout today. As at 5.00pm, just over 11,600 customers were without power.

Tweed Valley/Byron Region

Power was restored to some customers in Tweed Heads today along with all customers in Tumbulgum. We hope to have the power back on to customers in Burringbah come Sunday and to Byrill Creek on Monday.

Customers remaining without power include:

  • Murwillumbah - 104
  • Tweed Heads – 49
  • Main Arm – 44
  • Ewingsdale – 162
  • Byrill Creek – 35
  • Tumbulgum – 35
  • Pottsville – 59
  • Duranbah - 189

Northern Rivers

Casino crews are installing a generator at the Coraki Evacuation Centre to provide power to the site as well as the local store next door. We expect to have this up and running this evening.

Significant work is required at the South Lismore Zone Substation which is located next to the Essential Energy Lismore depot, both of which were inundated by water earlier this week.

Power was restored to customers at Girard’s Hill in East Lismore along with the majority of customers at Dunoon and Mount Nardi.

Customers remaining without power include:

  • Lismore -5630
  • Ballina – 1651
  • Woodburn – 2058
  • Alstonville - 422
  • Jiggi – 467
  • Dunoon/Mt Nardi – 77
  • Lagoon Grass – 70
  • Kyogle – 143
  • The Channon – 82
  • Rileys Hill – 76
  • Casino – 2

Clarence Valley

Essential Energy crews continue to make repairs where access is available.

Access remains unavailable to the Brushgrove area, with 93 customers without power. Essential Energy is working with the Emergency Operations Centre to confirm when access is safe to finalise repairs.

Power was restored to customers in Jackadgery earlier today. Power was restored to all but one customer. It is hoped power can be restored on Sunday to this customer.

Updates will continue to be provided for customers through the Essential Energy website and Facebook, and customers can call us on 132080 with questions or queries.

The next update will be shared Saturday, 5 March 2022.

Update Friday 4 March - 11:00am

Marathon restoration continues

Approximately 90 Essential Energy personnel will be arriving across the impacted area today and tomorrow, to assist our 300-plus local teams on the ground with power repairs and restoration.

Teams from Tweed Heads, Murwillumbah, Ewingsdale, Ballina, Lismore, Casino, Maclean and Grafton have restored power to more than 37,500 customers since Monday, but a lot of work remains to get the power back on for the remaining 13,500 customers.

Despite the use of helicopters, drones and specialised fleet equipment, access remains our largest challenge. Planning is taking place to understand when we can make repairs, especially in those rural areas, to provide customers with a more accurate timeframe.

Across Lismore, Murwillumbah and the smaller towns impacted by floods, crews are disconnecting power to properties that have been inundated with water. Once this imperative safety step is complete, we will be able to get the power back on to customers who have been without electricity and not flood impacted. Any customers whose property is disconnected will need to arrange for a qualified electrician to visually inspect and test their electrical installation supply and for an Authorised Service Provider (ASP) or Essential Energy to reconnect their power. Information on this process is on the reconnecting to our network after flooding page, at evacuation hubs, and Essential Energy team members will be available at evacuation centres to assist and answer questions from tomorrow.

Electrical safety remains key as the clean-up continues for some and starts in other areas downstream. Stay at least 8 metres away from fallen powerlines and 150 meters from lines in water. Always treat every powerline as live and call us on 13 20 80 to report lines that are down.

As of 11:00am, just over 13,500 customers were without power.

Tweed Valley/Byron Region

Access to Byrill Creek is still limited. We hope to have power back on for customers on Monday, 7 March. It is also hoped to have the power back on for customers in Burringbar on Sunday, 6 March.

Weather permitting power will be restored to customers in Tumbulgum tomorrow. Ballina crews continue to work in the CBD and will then move to Ballina West and Ballina West CBD, while also monitoring flood levels across the city with expected over coming days.

Vegetation teams are assisting local crews in Wilsons Creek/Huonbrook and surrounding areas to remove trees tangled in lines, allowing field teams to concentrate their efforts on repairs. Across the Tweed teams are focussing on repairs in Duranbah and Chinderah to get the power back on for customers. Community spirit remains high across these areas.

In Murwillumbah, the Stone and Wood Brewery had their team of electricians on the streets assisting customers through checking properties, replacing power points and completing certificates to get the power back on – all free of charge.

Customers remaining without power include:

  • Murwillumbah 34
  • Tweed Heads – 358
  • Main Arm – 44
  • Huonbrook – 88
  • Ewingsdale – 201
  • Upper Crystal Creek – 3
  • Byrill Creek – 35
  • Burringbah – 6
  • Tumbulgum – 35
  • Pottsville – 59
  • Duranbah - 222

Northern Rivers

Crews continue to work on gaining access to the rural electricity network with small numbers of customers likely to get their power back on late today. Work continues across Lismore to isolate and disconnect flood inundated houses form the electricity network to allow the re-energisation of power for those not impacted by floods.

Unfortunately, safe access to Woodburn, Broadwater and surrounding areas is not expected for several days. With power to be off for customers across this area for possibly a week.

Customers remaining without power include:

  • Lismore -6444
  • Ballina – 2346
  • Woodburn – 2058
  • Alstonville - 422
  • Jiggi – 26
  • Dunoon/Mt Nardi – 77
  • Lagoon Grass – 177
  • Kyogle – 300
  • The Channon – 82
  • Rileys Hill – 76
  • Casino – 2

Clarence Valley

Essential Energy crews continue to make repairs where access is available. 93 customers remain without power in the Brushgrove area with access still not available. Essential Energy is working with the Emergency Operations Centre to confirm when access is safe to finalise repairs.

Repairs are continuing on the network that feeds power to Jackadgery, however access is limiting the ability to finalise repairs. We hope to be able to get in there today, but this is dependent on water levels dropping.

Powerlines are down in Nortons Lane where 9 customers remain without power – we don’t expect to have access into this area until over the weekend.

7 customers are without power at Deep Creek, again access is not expected for another two days.

Updates will continue to be provided for customers through the Essential Energy website and Facebook, and customers can call us on 13 20 80 with questions or queries.

The next update will be shared this evening, Friday, 4 March 2022.

For more photos and information visit our Facebook page.

Update Thursday 3 March - 6:00pm

Over the past 24 hours Essential Energy has restored power to more than 28,800 customers, with just over 15,000 customers remaining without power.

As well as needing to restring powerlines, re-stand power poles and confirm access from the ground to many areas, a key focus across Lismore has been isolating flooded properties and ensuring they are disconnected from the electricity network to ensure their safety.

If a property has been flooded or Essential Energy has turned power off, customers will need to arrange for a qualified electrician to visually inspect and test their electrical installation supply and for an Authorised Service Provider (ASP) or Essential Energy to reconnect their power.

Customers can use any qualified electrician. Master Electricians (1300 889 198) or NECA (1330 361 099) will also put customers in contact with an electrical contractor or accredited service provider to assist them. A list of local ASPs is available at www.energysaver.nsw.gov.au.

Essential Energy will waive reconnection fees for customers who have had to be disconnected from the network for safety reasons and will reimburse the costs for reconnection only (not safety inspections or electrical repairs) up to $350.

As of 5.00pm, just over 13,800 customers were without power.

Tweed Valley/Byron Region

More than 3,000 customers had their power restored across the Tweed Valley and Byron areas today. This included more than 1000 customers across Tweed Heads, 300 customers in Ballina and over 500 customers in Uki. Work is continuing to make repairs across the area which includes removing tree branches, re-standing and replacing power poles and restringing powerlines.

Customers remaining without power include:

  • Murwillumbah - 469
  • Tweed Heads – 747
  • Uki – 38
  • Main Arm – 44
  • Huonbrook – 88
  • Ewingsdale – 49
  • Upper Crystal Creek – 3
  • Byril Creek - 35
  • Crystal Creek – 77
  • The Pocket - 219

Northern Rivers

Crews were able to restore power to some customers across Lismore, Dunoon and Mount Nardi today. Our key focus across Lismore has been isolating power to customers homes and businesses to allow the restoration of power to people not impacted by the floods. This is ongoing and will be a slow process. High water levels continue to prevent on ground access to many areas, including Woodburn, New Italy and surrounding areas, alongside the Channon and north west of Lismore.

Customers remaining without power include:

  • Lismore - 6168
  • Ballina – 2937
  • Woodburn – 2152
  • Alstonville - 422
  • Jiggi – 768
  • Dunoon/Mt Nardi – 77
  • Lagoon Grass – 177
  • Kyogle – 41
  • The Channon – 82
  • Whian Whian – 73
  • Rileys Hill – 76
  • Casino – 46

Clarence Valley

Crews were successful in restoring power to 300 customers across the Clarence Valley today, with repairs continuing at Jackadgery to get power back on tomorrow for 62 customers.

Customers without power include:

  • Grafton – 20
  • Maclean/Yamba/Angourie – 19
  • Jackadgery - 62

Updates will continue to be provided for customers through the Essential Energy website and Facebook, and customers can call us on 132080 with questions or queries.

The next update will be shared late morning tomorrow, Friday, 4 March 2022.

For more photos and information visit our Facebook page.

Update Thursday 3 March - 11:00am

As water levels start to recede customers are being reminded to stay vigilant. Customers should not enter a property that has been affected by flood waters without first ensuring the power has been shut off or disconnected. Also, anyone with solar panels should take additional care and stay well clear when returning to homes or businesses as they can generate an electrical current regardless of whether or not the electricity has been turned off.

For customers returning home, it’s important to note that to ensure their safety, Essential Energy may have disconnected their power if there is evidence of the property being inundated with water. If a property has been flooded or Essential Energy has turned their power off, customers will need to arrange for a qualified electrician to visually inspect and test their electrical installation supply and for an Authorised Service Provider (ASP) or Essential Energy to reconnect their power.

Customers can use any qualified electrician. Master Electricians (call 1300 889 198) or National Electrical and Communications Association (NECA) (call 1330 361 099) will also put customers in contact with an electrical contractor or ASP to assist them. A list of local ASPs is available from the NSW Government Energy Saver website.

Essential Energy will waive reconnection fees for customers who have had to be disconnected from the network for safety reasons. Essential Energy will reimburse the costs for reconnection only (not safety inspections or electrical repairs) up to $350. For more information, see reconnecting to our network after flooding.

As of 11.00am, 19,300 customers were without power.

Tweed Valley/Byron Region

Rain and storms are continuing across the area with up to 40mm of rain expected today. Crews will be working across Murwillumbah to make repairs where possible. Repairs are also taking place along the powerline to Uki where a number of poles are down, trees are in lines, sections of the network need to be rebuilt. Repairs will start at Murwillumbah and crews will work their way along the line. Customer’s power will be progressively restored, and weather permitting we hope to have the power back on for all customers on that line later today. Teams in Ballina are hopeful of getting the power back on in the CBD, dependent on water levels. Work is also taking place across Tweed Heads in Chinderah, Kingscliff and Terranora to make repairs and restore power where possible.

Customers remaining without power include:

  • Murwillumbah  780
  • Tweed Heads – 1642
  • Uki – 567
  • Main Arm – 44
  • Huonbrook – 88
  • Byrill Creek – 35
  • Duranbah – 241
  • Ewingsdale – 85
  • Upper Crystal Creek – 3
  • Crystal Creek – 77

Northern Rivers

We are continuing to monitor flood levels at Woodburn and surrounding areas, with helicopters enabling assessment of damage to allow our teams to plan the restoration process for these areas. Across Lismore crews are focussed on restoring power to properties that weren’t affected by flood waters. It is hoped to have the power restored to 200 rural customers around Lismore by late this afternoon.

Customers remaining without power include:

  • Lismore – 5,443
  • Ballina – 3,310
  • Woodburn – 2442
  • Alstonville - 422
  • Jiggi – 889
  • Dunoon/Mt Nardi – 1325
  • Lagoon Grass – 177
  • Kyogle – 75
  • The Channon – 102
  • Whian Whian – 73
  • Rileys Hill - 76

Clarence Valley

Two helicopters are continuing to fly across the electricity network throughout the Clarence Valley to survey damage and plan for repairs. Work has commenced on repairs along the powerline that feeds power to 62 customers at Jackadgery, with it hoped to have the power back on tomorrow.

Customers without power include:

  • Grafton – 160
  • Maclean/Yamba/Angourie – 185
  • Jackadgery - 62

Coffs and Mid North Coast

All customers impacted by floods have had their power restored.

The next update will be shared at approximately 6.00pm today, Thursday, 3 March 2022.

For more photos and information visit our Facebook page.

Update Wednesday 2 March - 6:00pm

Essential Energy has continued to assess damage to the network throughout today, while also restoring power to pockets of customers, including 2,500 customers across the Tweed Heads, Murwillumbah, Kingscliff, Main Arm and Graton areas.

As water levels receded across Lismore and Murwillumbah, teams started making local repairs to switches, regulators and transformers in preparation for when the power can safely be restored.

Unfortunately, Woodburn, Broadwater and Ballina remain inaccessible. Essential Energy has de-energised most of the network in these areas and, once waters recede our teams will assess the network damage and restore power where safe to do so.

Access will remain a key challenge for teams throughout this response, with landslips, boggy ground and roads and bridges washed away. Our crews will use drones, helicopters and specialised fleet equipment to access parts of the network, however this will be a slow process.

With highways starting to open up, Essential Energy will be sending extra resources to the impacted area, arriving from this Friday, to support the clean up and repairs to get the power on for customers.

As at 5.00pm just over 18,006 Essential Energy customers were without power.

Tweed Valley/Byron Region

Crews were able to gain access to part of the damaged network and restore power to some customers in Tweed Heads, Murwillumbah, Uki, Ewingsdale and Main Arm. Air support will be required with reaching many sections of the network over the coming days to drop in supplies and make repairs, however where access is available teams have started to make repairs in preparation for getting the power back on. Customers remaining without power include:

  • Murwillumbah – 980
  • Tweed Heads – 965
  • Uki – 567
  • Main Arm – 118
  • Huonbrook/Byrill Creek – 123
  • Duranbah – 241
  • Wilsons Creek Rd – 111
  • Ewingsdale – 43
  • Upper Crystal Creek – 47
  • Mullumbimby – 36
  • Mooball - 18

Northern Rivers

Essential Energy crews will continue to monitor the water levels in Broadwater, Woodburn, Evans Head and Ballina with the majority of the network de-energised for safety. Repair work has started around Lismore and Alstonville where access allows, however this will be slow going. Trees are across powerlines in the Alstonville area, and teams have started to remove debris from other parts of the network. Inspections are also taking place at the South Lismore Zone Substation, located at the Essential Energy depot, which was inundated with flood water earlier this week. Customers remaining without power include:

  • Lismore – 7,940
  • Ballina – 2,698
  • Woodburn – 2,005
  • Alstonville - 422
  • Jiggi – 307
  • Mt Nardi – 352
  • Lagoon Grass – 177
  • Kyogle – 69
  • The Channon – 102
  • Whian Whian – 73
  • Rileys Hill – 76
  • Rosebank - 6

Clarence Valley

Access remains the key challenge across the Clarence Valley, with water levels still too high in many areas. Customers without power include:

  • Grafton – 418
  • Maclean/Yamba/Angourie – 160 customers

Coffs and Mid North Coast

Access prevents crews from reaching the damaged network at Taylors Arm, and work is continuing at Dairyville, with it hoped power will be restored later this evening. Customers remaining without power include:

  • Taylors Arm Rd, Nambucca Heads – 53
  • Dairyville – 14

The next update will be shared at approximately 11am tomorrow, Thursday, 3 March 2022.

For more photos and information visit our Facebook page.

Update Wednesday 2 March - 11:00am

Over the past 24 hours Essential Energy crews were able to restore power to almost 28,000 customers.

As flood levels started to slowly recede in Lismore and Murwillumbah overnight, Essential Energy crews turned their attention to ensuring the safety of customers in newly impacted areas, through the de-energisation of power across Woodburn, Broadwater and Ballina.

Today our focus remains on assessing damage to the network and making repairs to electrical infrastructure that has been underwater.

Our logistic and fleet teams are also working to get supplies into the area including new poles, crossarms, extra powerline, fuel and specialised fleet equipment, all of which will be required to boost local supplies as access becomes available.

As the water recedes across the larger town areas, crews will restore power to customers whose properties were not impacted by flood but power was off to ensure safety.

As at 10:00am just over 21,000 Essential Energy customers were without power.

Tweed Valley/Byron Region

Flood waters continue to prevent access to much of the electricity network across the Tweed Valley and Byron Region. Helicopters continue to assist with assessing damage across Murwillumbah, Mullumbimby and surrounding areas.

Customers remaining without power include:

  • Murwillumbah – 2,001
  • Tweed Heads – 1,488
  • Uki – 567
  • Main Arm – 454
  • Huonbrook/Rileys Hill/Byrill Creek – 255
  • Duranbah – 241
  • Kingscliff - 164
  • Wilsons Creek Rd – 111
  • Tumbulgum – 75
  • Ewingsdale – 83
  • Upper Crystal Creek – 55
  • Mullumbimby - 50

Northern Rivers

As flooding increased across Woodburn and Ballina, Essential Energy crews de-energised parts of the power network to ensure the safety of the community.

Power was restored to 200 customers in the Mt Nardi area overnight. Unfortunately, the significant damage from the floods will prevent safe vehicle access through until the weekend. Crews are considering other options for restoration and the refuelling of generators for telecommunication towers.

Customers remaining without power include:

  • Lismore – 7,577
  • Ballina – 4,564
  • Woodburn – 2,058
  • Alstonville - 422
  • Colstream Rd - 397
  • Jiggi – 307
  • Broadwater - 307
  • Mt Nardi – 300
  • Lagoon Grass – 177
  • Kyogle – 161
  • The Channon – 102
  • Whian Whian – 73
  • Casino - 36

Clarence Valley

Access remains the key challenge across the Clarence Valley, with water levels still too high for access.

Customers without power include:

  • Grafton – 754
  • Maclean/Yamba/Angourie – 168 customers

Coffs and Mid North Coast

Power was restored to customers in Coffs Harbour, Nana Glen and Glenreagh yesterday. The power will be restored to customers in Dairyville later today. Access continues to be a challenge west of Nambucca Heads.

Customers remaining without power include:

  • West of Nambucca Heads – 192
  • Dairyville – 8

Customers are reminded to stay 8 metres away from fallen powerlines and up to 150 metres away from powerlines in water.

Updates will continue to be provided for customers through the Essential Energy website essentialenergy.com.au/floods and Facebook, and customers can call us on 132080 with questions or queries.

The next update will be shared around 6pm today, Wednesday, 2 March 2022.

Update Tuesday 1 March - 5:00pm

Essential Energy crews were successful with restoring power to 12,900 customers throughout today, with 20,000 customers remaining without power.

As flood waters continued to affect new areas of the North Coast, Essential Energy took to the skies to get a bird’s eye view of some of the damage to the electricity network. Damage is widespread with crews seeing many trees over powerlines, poles washed away, and electrical assets completely immersed in water.

Unfortunately, with flood waters so high across the region our teams cannot safely access the network to start repairs in many areas.

Essential Energy is urging customers to stay safe and to be aware of the risk of electrocution during flooding situations. As rivers rise, anyone on a boat, SUP or in a kayak is a lot closer to powerlines. It is important to stay at least 8 metres away from lines and always treat them as live. If powerlines have fallen into water, customers should stay at least 150 metres away and call Essential Energy on 13 20 80. Please stay out of floodwaters unless there’s a critical need.

Tweed Valley/Byron Region

Power was restored to 6,200 customers across Tweed Heads, Ocean Shores, Mullumbimby, Murwillumbah, Ewingsdale and surrounding areas.

Flood waters are preventing access to much of the electricity network across the Tweed Valley and Byron Region. Helicopters have assisted with assessing damage across Murwillumbah, Mullumbimby and surrounding areas. Customers remaining without power include:

  • Murwillumbah – 2,033
  • Pottsville – 950
  • Chinderah – 805
  • Uki – 770
  • Main Arm – 770
  • Duranbah – 258
  • Mooball – 126
  • Tumbulgum – 118
  • Wilsons Creek Rd – 111
  • Upper Crystal Creek – 95
  • Tweed Heads – 91
  • Huonbrook/Rileys Hill/Goonengerry/Byrill Creek – 274

Northern Rivers

Almost 3,000 customers across Lismore, Kyogle and Ballina had their power restored today, with crews able to access the network to make repairs. This included restoring power to 2,600 customers in Lismore as water levels slowly receded.

Crews were also able to start assessing damage to the network via helicopters today, with flying taking place across Mount Nardi and Woodburn alongside Lismore and surrounding areas. The damage to powerlines in the Mount Nardi area is significant and we expect repairs and restoration to be slow and take many days. Customers remaining without power include:

  • Lismore – 7,313 customers
  • Woodburn – 1,270
  • Ballina – 1,018
  • Jiggi – 889
  • Mount Nardi – 526
  • Corndale – 359
  • Broadwater - 307
  • Clunes – 284
  • Lagoon Grass – 177
  • Caniaba – 127
  • The Channon – 102
  • Kyogle – 172
  • Stoney Shute – 151
  • Whian Whian – 73
  • Casino - 38

Clarence Valley

Power was restored to 1,140 customers across the Clarence today, including 400 customers in Grafton and almost 800 customers in Yamba, Angourie and Maclean. Safe access is not yet available to other areas to allow teams to safely make further repairs. Customers remaining without power include:

  • Yamba/Angourie – 405 customers
  • Grafton – 113
  • Maclean - 25

Coffs and Mid North Coast

Up to 1,000 customers had their power restored across Coffs Harbour and Nambucca Heads today.

Work is continuing with crews hopeful of restoring power to further customers in Coffs Harbour later this evening. Unfortunately, flood water remains over bridges and roads throughout Kalang preventing access for crews to undertake repairs today. Access is also unavailable in areas west of Nambucca. Power should be restored to customers in the Fermount/Bellingen area later this afternoon following a landslip yesterday that damaged power poles and powerlines. Customers remaining without power include:

  • Bellingen –  135
  • Coffs Harbour – 115
  • Nambucca Heads – 53

The next update will be shared before 11am tomorrow, Wednesday, 2 March 2022.

For more photos and information visit our Facebook page.

Update Tuesday 1 March - 10.00am

Essential Energy will continue to monitor flood waters across the Far North Coast today, with rain predicted to ease allowing helicopters to be utilised to assess damage to the electricity network.

As at 10.00am,  26,600 Essential Energy customers were without power. This includes:

Northern Rivers

  • Lismore and surrounds – 8197 customers
  • Casino – 1,037 customers
  • Jiggi – 889 customers
  • Mt Nardi – 579 customers
  • Corndale – 359 customers
  • Kyogle – 301 customers
  • Caniaba – 127 customers
  • Stoney Shute Road – 73 customers
  • Whian Whian – 73 customers

Tweed Valley

  • Tweed Heads – 3,579 customers
  • Murwillumbah – 2,260 customers
  • Ocean Shores – 1,816 customers
  • Uki – 1,734 customers
  • Tumbulgum – 118 customers

Byron and Ballina area

  • Ewingsdale – 1,765 customers
  • Ballina – 1,349 customers
  • Main Arm – 713 customers

Clarence Valley

  • Grafton – 224 customers
  • Maclean – 25 customers

Mid North Coast

  • Coffs Harbour – 508 customers
  • Dorrigo – 167 customers
  • Nambucca – 80 customers

As flood levels start to recede Essential Energy’s priority will be assessing damage across the network and planning for repairs and restoration once it is safe to access. This includes understanding the level of damage to key assets such as zone substations across both Lismore and Murwillumbah and in which areas access is likely to be hampered for days or weeks.

Essential Energy is committed to supporting our customers throughout and after this devastating event. We have implemented several support initiatives including:

  • Reimbursement of up to $350 for the costs charged by an ASP to a customer to disconnect and reconnect a property to enable inspections and/or repairs to the customer’s electrical installation due to flood damage
  • Pausing all Disconnections for Non-Payment (DNPs) in flood affected areas whilst the Natural Disaster continues
  • Pausing of customer communications for Private Asset defects in flood affected areas
  • Repairing or replacing any private assets which have been damaged or destroyed by flooding on a like for like basis at our cost<
  • Waiving the Certificate Compliance of Electrical Works (CCEW) cost for ASPs for flood affected post codes
  • Providing customer service support, on the ground, face-to-face, once safe to do so
  • Increasing staffing levels across our contact centre to customers calling in with queries
  • Calling all life support customers in current outages to do a welfare check
  • Contributing $600 towards supporting customers in the cost to re-connect to our network (e.g. if their house is total loss) for flood impacted customers within our network for a period of two years.

As water levels start to decrease customers are being reminded to stay vigilant when it comes to safety. Customers should not enter a property that has been affected by flood waters without first ensuring the energised electrical wiring has been shut off or disconnected. Also, anyone with solar panel installations should take care to stay well clear when returning to homes or businesses as they can generate an electrical current regardless of whether or not the electricity has been turned off.

Updates will continue to be provided for customers through the Essential Energy website essentialenergy.com.au/floods and Facebook, and customers can call us on 132080 with questions or queries.

The next update will be shared around 6.00pm today – this will include more detail on customers numbers.

For more photos and information visit our Facebook page.

Update Monday 28 February – 5.00pm

The Far North Coast of NSW has been hit with torrential rain, which is causing towns and smaller communities to experience their worst floods in decades.

As at 5.00pm 19,500 Essential Energy customers were without power across the area.

This includes:

Lismore and surrounds

  • Lismore – 8,760 customers
  • Mt Nardi – 680 customers
  • Lavertys Gap – 350 customers
  • Jiggi – 300 customers
  • Kyogle – 220 customers
  • Dunoon – 73 customers

Tweed Valley

  • Murwillumbah – 3,500 customers
  • Ocean Shores – 1,820 customers
  • Tumbulgum – 1,020 customers
  • Cudgen – 300 customers
  • Hastings Point – 130 customers

Teams were able to restore power to 2,300 customers across the Tweed Valley this afternoon and are confident of getting the power back on to the Lismore Base Hospital and to the Lismore Uni Evacuation Centre.

Safety is our first priority and we are committed to a safe, steady and sustainable response.

Throughout today crews monitored flood levels and worked with emergency services to try and understand when access will be available to start repairs. Arrangements have been made for helicopters to assist teams to assess the damage to the network tomorrow, alongside the use of boats which have been in action throughout today to reach electrical assets, assess damage and prepare for the restoration work to come.

Crews in Grafton are making preparations for flooding across Grafton and surrounding areas.

Staffing levels across our contact centre have been increased to support customers calling in with queries and updates will be shared on Facebook and here on our website as they become available.

Unfortunately, many customers are likely to be without power for several days. Affected customers with any medical equipment that requires electricity to operate, are encouraged to make alternative arrangements now to ensure their safety and wellbeing. Our contact centre teams are calling life support customers across the impacted area to speak with them about their options.

Essential Energy will be supporting our customers throughout this response. This will include on the ground support, reimbursements for power reconnection and general assistance. More details on this will be provided tomorrow.

Customers are reminded to stay vigilant as flood levels increase and to be aware of possible electrical dangers during flooding situations. As the rivers rise, anyone on a boat or SUP, or in a kayak is a lot closer to powerlines and Essential Energy is asking people to stay out of floodwaters.

As floodwaters recede customers should also not enter a property that has been affected by flood waters without first ensuring the energised electrical wiring has been shut off or disconnected.

Like many other businesses and residents, Essential Energy’s Lismore depot has been impacted by the flood. However, we can assure our customers that our crews are safe and ready to restore power as soon as it is safe to do so. Support is also available from teams in nearby depots, from Tweed Heads and Murwillumbah to Ewingsdale, Ballina, Casino, Graton and depots further south.

Media Release 28 February 2022: Be aware of electrical danger in floods

The next update will be provided at approximately 10:00am, Tuesday, 1 March 2022.

For more photos and information visit our Facebook page.

Flood Safety Tips

Preparing for a flood

  • Where possible raise all electrical appliances before the flood.
  • If you have some warning that you will be flooded contact Essential Energy as soon as possible on 132080 to see if it is possible to have your supply disconnected before the flood waters reach your property.
  • If your supply has not been disconnected, turn off all switches and main switches before the flood. To reduce the risk of electric shock, do not use any part of your body to hold the meter box lid open – use the prop or an object that is non conductive.

During a flood

  • Do not stay inside a building that is inundated when the power is connected.
  • Do not use any electrical appliances that have been wet or damaged.
  • When operating a domestic portable generator refer to the manufacturer’s operating instructions and the Essential Energy “Domestic Portable Generator‟ fact sheet. Visit our website at essentialenergy.com.au/safety or call 132391 for a copy of the fact sheet.
  • If you are in a boat, be aware that rising flood waters reduce the clearance of overhead powerlines.
  • Always stay at least eight metres away from fallen powerlines and any objects in contact with them.
  • Always assume powerlines are live and dangerous.
  • If you receive a shock or tingling sensation from any electrical appliances, plumbing, metal, sink or bath: 
    • avoid all contact with the appliance or objects in question
    • call Essential Energy’s 24 hour supply interruptions line on 132080 and report the problem as soon as you can.

After the flood

  • Essential Energy may have disconnected your premises if there is evidence of the premise being inundated with water.
  • If your premises have been inundated by water, you will need to arrange for a qualified electrician to visually inspect and test your supply, and an Authorised Level 2 Service Provider (ASP) to reconnect your supply. Your electrician may also be an ASP. You can find a list of local ASPs at www.energysaver.nsw.gov.au. Please call us on 132080 if you can’t contact an ASP to provide this service.
  • Do not plug in or use any appliances that have been in flood water until they have been checked by a qualified electrician.
  • Call Essential Energy on 132080 before turning the power on if the building has been inundated by flood waters.

For more information

Monitor road closures from the Live Traffic NSW website
View the latest power outage information
Download our flood safety fact sheet