Latest updates

Trucks in a field

Power outages

Floods, heavy rain and strong winds have caused significant damage to our network in parts of the Mid North Coast of New South Wales. Our crews are working to fix the damage and restore power to affected customers as quickly as possible. As we do this work, the safety of our customers and employees is our top priority.

Minor flooding in other parts of NSW is not currently affecting our electricity network. However, if you are concerned about flooding impacting your property, please read our Flood Safety fact sheet, for advice on electricity safety before, during and after floods.

Stay up to date with power outages in your area.

For the latest flood information, download the Floods Near Me NSW app and listen to local ABC radio. For road closures information visit the Live Traffic NSW website.

Do not enter a property that has been affected by flood waters without first ensuring the energised electrical wiring has been shut off or disconnected. For more information, read our Flood Safety and Storm Safety fact sheets.

All fallen powerlines must be treated as live. If parts of the electricity network or fallen powerlines are covered in flood waters stay at least 150 metres away because water conducts electricity. In all other cases, keep at least eight metres away from any wires that appear to be damaged, sagging or have fallen to the ground, or any object they are in contact with including fences, water pipes and trees. To report fallen powerlines, call us immediately on 132080 or Triple-0 (000) if the situation is life-threatening.

Safety inspections

Although the electricity network has been repaired, some customers whose properties were flooded or near flood waters may unfortunately still be without power as an electrical safety inspection must first take place before their property. This is imperative to ensuring there are no electrical hazards within the property and that the community can continue the flood clean up without risk of electric shock or electrocution.

Customers who have had their power turned off will need to arrange for a qualified electrician to visually inspect and test their electrical installation supply and for an Authorised Level 2 Service Provider (ASP) to reconnect their power. The electrician may also be an ASP.

A list of local ASPs is available from the NSW Government Energy Saver website. Customers are encouraged to contact Essential Energy if they have any queries or can’t arrange for an ASP to provide this service.

Information to assist customers with this process is available at Reconnecting to our network after flooding.

Latest updates

Regular updates are also available on our Facebook page

Tuesday, 30 March 2021 - 4.00pm

Continued support for flood-affected customers

Essential Energy has now restored power to the majority of Mid North Coast customers whose supply was interrupted due to the recent devastating floods.

At the height of the flooding, approximately 12,000 homes and businesses were without power concurrently, with Essential Energy restoring power to over 57,000 flood affected customers over the course of our 12 day flood response.

We continue to work with Kempsey Shire Council and SES to gain safe access to 19 customers at Toorumbee, west of Kempsey who remain without power. In the meantime, we have contacted all affected customers in the village to understand their needs and how Essential Energy may be able to support them.

Additionally, there are a handful of individual flood affected customers throughout the Port Macquarie-Hastings local government area without power, all of who we will continue to support until their lights are back on.

Essential Energy remains committed to supporting our customers affected by this devastating event over the coming weeks and months. This includes:

  • Waiving reconnection fees for customers who have had to be disconnected from the network for safety reasons
  • Pausing all Disconnections for Non Payment in flood affected areas while this natural disaster continues
  • Pausing customer communications regarding private asset defects in flood-affected areas
  • Repairing or replacing any private assets which have been damaged or destroyed by flooding on a like-for-like basis at our cost
  • Providing fuel to community groups to distribute to customers utilising their own generators
  • Providing generators to community groups and halls and establishing ‘community charging hubs’ at these locations
  • Calling vulnerable customers checking on their welfare
  • For customers whose house has been lost, contributing $600 toward supporting customers in the cost to re-connect to our network for flood impacted customers within our network for a period of 2 years.

Safety inspections

We remind customers that while power may be available, those properties that were flooded or near flood waters are, unfortunately, unable to connect to the electricity network until an electricity safety inspection has taken place. This is imperative to ensuring there are no electrical hazards within the property and risk of electric shock or electrocution is eliminated.

A fact sheet has been provided to affected customers to assist them with this process and is available at www.essentialenergy.com.au/floods-reconnection.

This will be Essential Energy’s last Mid North Coast flood daily update, however in the coming weeks a full wrap up of our restoration response will be forwarded.

Monday, 29 March 2021 - 5.00pm

Repair focus continues

Essential Energy crews continue to progress power restoration for customers whose local networks were damaged by floods. A further 150 customers had power restored overnight, with multiple crews continuing today with the significant repairs needed to the electricity network in Rollands Plains and Dungay Creek.

Crews also completed specialised testing on the high voltage cable that runs along the riverbed from Settlement Point, to ensure no damage occurred when the local ferry was dragged from its pully cable by the floodwaters. The specialised testing had to wait until floodwaters receded and the ferry was repaired and operational, to ensure a safe and reliable power supply to the North Shore community. Crews were helped to access the areas by local Wauchope-Bonny Hills surf lifesavers and we wish to thank them for their assistance.

Kempsey - 24
Crews continued today with their efforts to restring the powerline to get the power back on to customers in Dungay Creek and Wittitrin, after recently re-standing poles. It is hoped power will be restored by tomorrow.

Essential Energy has today continued working with Kempsey Shire Council regarding transporting the large machinery and equipment needed to enable repairs to be completed to the electricity network at Toorumbee Creek. New poles need to be transported via the damaged access track (pic below), following numerous poles being washed away.

Toorumbee Creek access damage

Essential Energy will work with the affected 19 customers to support them during the extended delay.

Port Macquarie-Hastings – 79
Power was restored to majority of customers in Pappinbarra last night, with some customers in Upper Rollands Plains also getting their lights back on before dark.

Crews continued with their restoration efforts today in Rollands Plains, which will see progressive power restoration to more households in Upper Rollands Plains over the coming days.

Our next update will be provided prior to 5pm on Tuesday, 30 March 2021.

Sunday, 28 March 2021 - 4.00pm

Better access allows more power on

Essential Energy has restored power to almost 300 customers since last night.

Specialised equipment including drones and helicopters continue to assist our teams on the ground with repairs, while in other areas, locals are showing us the way to safely reach parts of the network that we can’t get our trucks to – see photos below.

Our community support efforts also continue, with the provision of generators and fuel to recovery hubs. In addition, a number of Essential Energy employees are working inside emergency response and community groups to assist with the clean up and ensure people are getting access to things they need following the devastating floods.

Kempsey – 28 remain without power
Crews continue to undertake work to allow the restoration of power for customers in the Wittitrin and Dungay Creek areas.

Access remains the key challenge in restoring power to 19 customers in Moparrabah and Toorumbee and Essential Energy continues to work closely with Kempsey Shire Council regarding access. It is expected repairs will take approximately three days to complete, with a helicopter also being needed to restring powerlines across the creek.

Port Macquarie-Hastings – 214 customers remain without power
Power has been restored today to customers in Haydons Wharf and a number of customers in Rollands Plains. It is hoped more customers will have their power restored in Rollands Plains by early tomorrow. Unfortunately, there will be some customers in Upper Rollands Plains who won’t have their power restored until later this week.

Crews have also focussed on getting the power back on in Pappinbarra with power restored up to the Hollisdale Hall. Ground conditions permitting, further customers will be restored later this evening.

Our next update will be provided prior to 5pm on Monday, 29 March 2021.

Essential Energy employee working in flood waters to restore power near Crescent Head where flood waters are slowly receding

Crews working along Maria River Road on Saturday 27 March 2021, near Crescent Head where flood waters are slowly receding.

Helicopter assisting Essential Energy crews with restringing powerlines in Yarras following flooding

Helicopters assisted crews with restringing powerlines in Yarras over the weekend.

Saturday, 27 March 2021 - 4.00pm

Crews working to access isolated areas to restore power

Essential Energy’s crews have recently completed repairs to the electricity network in the local government areas of Nambucca, Bellingen, Taree, Forster and Gloucester.

Work has continued over the weekend in various locations where access has been possible, with power being progressively restored to more customer over the coming days.

Kempsey – 28
Four power poles have now been replaced, with crews to now restring powerlines to get the power back on to the remaining customers in the Wittitrin and Dungay Creek areas.

Unfortunately, access for the large machinery needed to complete repairs to the electricity network is still not available to enable power to be restored to 19 customers in Moparrabah and Toorumbee. Essential Energy is working closely with Kempsey Shire Council regarding access. It is expected repairs will take approximately 3 days to complete, with a helicopter also being needed to restring powerlines across the creek.

Port Macquarie-Hastings – 548
Crews have been working today in Pappinbarra, with power being restored progressively to customers in Beechwood, Hollisdale, Pappinbarra and surrounding areas over the next seven days, commencing late this afternoon.

Crews have also been working in the Ballengarra area, and expect power to be restored to majority of customers in Telegraph Point tonight, with progressive restoration through to customers in Upper Rollands Plains over the next week.

Access is still not available to the electricity network in Haydons Wharf, which is required to get the power back on for the remaining customers in that area. Essential Energy crews will assess again tomorrow.

Safety inspections

Although the electricity network has been repaired, some customers whose properties were flooded or near flood waters may unfortunately still be without power as an electrical safety inspection must first take place before their property. This is imperative to ensuring there are no electrical hazards within the property and that the community can continue the flood clean up without risk of electric shock or electrocution.

Customers who have had their power turned off will need to arrange for a qualified electrician to visually inspect and test their electrical installation supply and for an Authorised Level 2 Service Provider (ASP) to reconnect their power. The electrician may also be an ASP.

A list of local ASP’s is available at www.energysaver.nsw.gov.au. Customers are encouraged to contact Essential Energy if they have any queries or can’t arrange for an ASP to provide this service.

Information to assist customers with this process is available at www.essentialenergy.com.au/floods-reconnection.

Our next update will be provided prior to 4pm on Sunday, 28 March 2021.

Friday, 26 March 2021 - 4.30pm

Essential Energy crews continued their focus on making repairs in areas where access has been difficult, with the hope being to have power restored to the majority of remaining customers early next week.

Crews from other locations have been assisting locals crews, enabling restoration work to continue over the weekend to get the lights back on to our customers as quickly as safety will allow.

In parallel with work taking place this week, employees continued with fuel and generator deliveries to recovery hubs across the Mid North Coast. Essential Energy has provided more than 3,000 litres of fuel to help customers run generators as repairs to the network continue.

As at 4.00pm, 600 customers remained without power.

Kempsey LGA – 28 customers without power
Teams are focussed on trying to get access in the Dungay Creek area to restore power to remaining customers over the weekend.

Port Macquarie Hastings LGA – 540 customers without power
Work has continued in Rollands Plains and Pappinbarra with it hoped to have the power back on for customers Monday. Teams are also focussed on assisting customers across the area where power has had to be turned off to ensure the safety of the community and properties.

MidCoast Council LGA – 31 customers without power
A number of customers across Coopernook remain without power. Access is now available into the area with repairs being undertaken.

Power has been restored to all but one customer across the Gloucester, Barrington and Mount George areas. We are liaising directly with the remaining customer on their power needs.

From tomorrow, Saturday 27 March, one daily update will be provided from Essential Energy prior to 4pm.

Friday, 26 March 2021 - 10.30am

Community safety our priority

As the flood clean-up continues, Essential Energy is urging people to be aware of the potential danger of flood-affected property. Our priority remains on customer, community and our people’s safety.

Many customers who were flooded or near flood waters were not impacted by power outages. Unfortunately, in these cases Essential Energy may need to turn off power at properties where crews assess there is an electrical risk until an electrical safety inspection can take place. This is imperative to ensuring there are no electrical hazards and that the community can continue the flood clean up without risk of electric shock or electrocution.

Customers who have had their power turned off will need to arrange for a qualified electrician to visually inspect and test their electrical installation supply and for an Authorised Level 2 Service Provider (ASP) to reconnect their power. The electrician may also be an ASP.

list of local ASPs is available from the NSW Government Energy Saver website. Customers are encouraged to contact Essential Energy if they have any queries or can’t arrange for an ASP to provide this service.

See Reconnecting to our network after flooding for more information.

As at 10.30am, 600 customers remain without power.

Kempsey LGA – 28 customers without power
Teams are focussed on trying to get access in the Dungay Creek area to restore power to remaining customers. Access is a challenge with a washed away road – investigations are taking place in relation to other options.

Port Macquarie Hastings LGA – 540 customers without power
Crews will continue with repairs, where access allows, in both Pappinbarra and Rollands Plains today. It is hoped to have power restored in both areas by early next week.

Teams are also focussed on assisting customers across the area where power has had to be turned off to ensure the safety of the community and properties – as noted above.

MidCoast Council LGA – 31 customers without power
A number of customers across Coopernook remain without power. Access is now available into the area with repairs being undertaken throughout today.

Three customers remain without power in Rawdon Vale. Crews are confident of having power restored to these customers this afternoon.

Over the past three days Essential Energy representatives have visited evacuation centres and recovery hubs across the Mid North Coast to provide information and assistance to customers. This support will continue throughout and after the flood clean up and recovery.  

The next update will be provided by 6pm, Friday 26 March 2021.

Thursday, 25 March 2021 - 5.00pm

Specialised equipment helps crews

Specialised equipment, including drones, helicopters, excavators and all-terrain vehicles, helped restore power to 600 customers across the Mid North Coast today.

As the flood recovery continues over the coming days, Essential Energy’s focus will remain on the safety of our customers and their properties. For some customers who were not impacted by power outages, but their property was flooded, we may need to turn off their power to allow for an electrical safety inspection to be undertaken. We understand this will be inconvenient for many, however the inspection is necessary to ensure there are no electrical hazards. Essential Energy will speak to and assist any affected customers.

As at 4.30pm, 630 customers remain without power.

Nambucca Heads/Bellingen Shire LGAs – 1 customer without power
Crews continue with repairs to the network in areas that don’t impact customers.

Kempsey LGA – 45 customers without power
Repairs are continuing in Kundabung this afternoon to restore power to six customers, hopefully late this evening, ground conditions permitting. In addition, crews are utilising all-terrain vehicles to access powerlines in Willawarrin. 19 customers remain without power and it is hoped to progressively restore supply over the coming days.

Port Macquarie Hastings LGA – 530 customers without power
Helicopter patrols have confirmed the extensive damage to the network within the Pappinbarra area. 12 power poles need replacing along with associated infrastructure and powerlines need to be restrung. Crews have been able to undertake some work to get a small number of customers back on, however as access remains a challenge, some areas are likely to be without power for a few days.

Ground access to the damaged network in Rollands Plains was unable to be achieved today, hopes are that better conditions tomorrow will allow for repair work to commence.

42 customers in Yarras will hopefully have their power restored late this evening with crews being assisted by a helicopter to restring powerlines.

Power has been restored to customers across the North Shore of Port Macquarie today.

MidCoast Council LGA – 104 customers without power
13 customers remain without power in Elands. A washed away bridge has caused some access challenges with crews working to gain access to make repairs and restore power as soon as possible.

Teams have worked throughout today to finalise repairs in the Barrington area. It is hoped to have power restored to 79 customers late this evening, resulting in all customers across the Gloucester area having their power back on.

Read the media release, Risks rise as water falls, for more information about flood safety.

The next update will be provided by 11am, Friday 26 March 2021.

Thursday, 25 March 2021 - 10.00am

Keep safety front of mind

As floodwaters begin to recede, Essential Energy reminds people to be extremely careful when entering houses, businesses and other premises that have been affected by floodwaters.

Safety needs to remain top of mind with Essential Energy encouraging customers to consider the following tips when it comes to accessing any property after floods:

  • If your home, business or other properties have been flooded with water, make sure your power is still disconnected before entering by calling Essential Energy on 13 20 80.
  • Do not plug in or use any appliances that have been in the flood water until they have been checked by a licenced electrician.
  • Solar panels or Photovoltaic Arrays (PV Arrays) can still generate an electricity regardless of whether or not the electricity has been turned off. If you are unsure about the state of a solar panel installation, contact the solar panel installer or a licensed electrician before turning the equipment on.
  • Use generators carefully - see our Generator Safety fact sheet for detailed advice.

Essential Energy crews continue to progressively restore power to areas affected by the floods. As of 10.00am. 1,281customers remain without power.

Nambucca Heads/Bellingen Shire LGAs – 1 customer without power
All but one customer has been restored in Nambucca Heads and surrounding areas. Crews will continue with repairs to the network, in areas that didn’t impact customers.

Kempsey LGA – 95 customers without power
Power has been restored in Kundabung, Willawarrin and Toorooka. Crews are focussing efforts on getting power back on in outlying areas, and are using a helicopter to assist. Equipment has been loaded in the helicopter to allow teams to find and fix as they go. Unfortunately, a number of customers in Toorumbee will remain without power possibly through until the weekend as crews need to replace three power poles, and access remains unavailable.

Port Macquarie Hastings LGA – 841 customers without power
Power was restored to a number of customers in the North Shore overnight with work continuing in that area today. Crews are also focussing on repairs in the Pappinbarra and Telegraph Point areas. We also hope to start repairs throughout Rollands Plains. 12 power poles need replacing and crews are investigating how we can safely transport poles and specialised equipment into the area to start this work. It is likely to be a few days before power is restored in this area. Essential Energy is working with the local community centre, with generators and fuel having been delivered yesterday to assist customers.

MidCoast Council LGA – 186 customers without power
Power was restored overnight to parts of Mount George, Wingham and Elands.

Helicopters continue to patrol powerlines in the Mount George area where crews are working to progressively restore supply to customers throughout today. Work is currently underway to restring powerlines near Gloucester with the assistance of a helicopter. It is hoped to have all 79 customers back on later today.

As repairs are completed across the network customers should be aware that Essential Energy may have disconnected their property if there is evidence of it being flooded. If this is the case customers will need to arrange for a qualified electrician to visually inspect and test their electrical installation supply and for an Authorised Level 2 Service Provider (ASP) to reconnect their power. The electrician may also be an ASP.

list of local ASPs is available from the NSW Government Energy Saver website. Customers are encouraged to contact Essential Energy if they have any queries or can’t arrange for an ASP to provide this service.

Essential Energy will reimburse customers up to $350 who use an external ASP to reconnect their premises once safety testing has occurred.

The next update will be provided at approximately 6:00pm, Thursday 25 March 2021.

Wednesday, 24 March 2021 - 6.00pm

A day of progress

Power was restored to over 1,300 customers today as crews continued with restoration efforts to get the power back on for flood impacted customers across the Mid North Coast.

As of 4.30pm 1,488 customers remained without power.

Nambucca Heads/Bellingen Shire LGAs – 1 customer without power
With the assistance of a drone, crews replaced powerlines near Bowraville today, restoring power to customers in Argents Hill, Buckra Bendinni and Upper Buccrabendinni. Crews also had success with safely accessing the network in Eungai Creek and Warrell Creek, with power restored to customers this afternoon.

Kempsey LGA – 63 customers without power
Kempsey crews were able to get the power back on to over 100 customers across the Macleay Valley today.

Essential Energy restored power to over 60 customers in the Willawarrin and Toorooka areas this afternoon, with further work to take place over the next day to remove trees on lines and make further repairs to restore power to remaining customers.

Crews remain hopeful of restoring power to a number of customers in the Dungay Creek area this afternoon, noting some customers will be without power through to the weekend due to further access requirements.

Six customers remain without power in Kundabung with further patrols of the electricity network in this area continuing – it is hoped power can be restored over the next 24 hours.

Unfortunately, a number of customers in Toorumbee will remain without power possibly through until the weekend as crews need to replace three power poles, and access remains unavailable.

Port Macquarie Hastings LGA – 1,032 customers without power
More than 700 customers had their power restored across the Port Macquarie Hastings area today.

Crews completed patrols across the Rollands Plains area, locating 12 power poles that need replacing. Access remains a challenge for heavy fleet and the delivery of power poles, with crews investigating options and monitoring water levels to determine when the work can proceed. Approximately 400 customers will remain without power until this work is completed. Essential Energy has delivered four generators and fuel to the Rollands Plains Community Centre today to assist customers in the meantime.

Work continues along the Pappinbarra powerline with 300 customers remaining without supply. Helicopters are being utilised, however access on the ground continues to cause delays with repairs. It is hoped to have power back on for these customers by late Friday, 26 March.

Across the North Shore crews are isolating properties to allow repairs and power restoration to occur on the network. Access remains a challenge and it is hoped to have the power restored to the area over the weekend.

It is also expected that power will be restored to Comboyne tomorrow afternoon.

MidCoast Council LGA – 393 customers without power
500 customers across the MidCoast LGA had their power restored today.

Helicopters continue to patrol powerlines in the Mount George, Barrington and Buliac areas and weather permitting, a helicopter will assist crews tomorrow to restring powerlines so that
supply can be progressively restored over the next 24 hours.

Crews are currently onsite in Jones Island making repairs with it hoped to have power back on for 45 customers late tomorrow, and ground conditions permitting power will also be restored to Elands late this evening.

What customers can do

As repairs are completed across the network customers should be aware that Essential Energy may have disconnected their property if there is evidence of it being flooded. If this is the case customers will need to arrange for a qualified electrician to visually inspect and test their electrical installation supply and for an Authorised Level 2 Service Provider (ASP) to reconnect their power. The electrician may also be an ASP.

A list of local ASPs is available from the NSW Government Energy Saver website. Customers are encouraged to contact Essential Energy if they have any queries or can’t arrange for an ASP to provide this service.

Essential Energy will also waive reconnection fees for customers who have had to be disconnected from the network for safety reasons, and we will reimburse customers up to $350 who use an external ASP to reconnect their premises once safety testing has occurred.

The next update will be provided at approximately 10.00am, Thursday 25 March 2021.

Wednesday, 24 March 2021 - 10.30am

Clear skies a welcome sight

With weather improving today, we will be focussing on reaching areas we have yet to gain access to due to flood waters. Many of these locations are likely to not see water levels recede to safe levels for another day, however planning and preparation is continuing to minimise the length of time customers may be without supply.

Although we have managed to restore power to significant numbers of customers, we understand it can be frustrating for customers as they wait for power to be restored. We want to assure customers that we have deployed all available crews, heavy fleet and customer contact teams to help us get the power back on as quickly as safety allows. We have also arranged for employees who live outside of the affected areas, including Bulahdelah and Dungog to support our local crews with restoration efforts.

Helicopters continue to assist our efforts in restoring power to customers, especially in the Port Macquarie/Hastings area, Taree and down towards Gloucester. Some of the devastation our crews have seen from the air has been captured in a short clip available here. Please feel free to share with your communities.

Customers should be aware that Essential Energy may have disconnected their premises if there is evidence of the premises being inundated with water. If a property has been flooded customers will need to arrange for a qualified electrician to visually inspect and test their electrical installation supply and for an Authorised Level 2 Service Provider (ASP) to reconnect their supply. The electrician may also be an ASP.

A list of local ASP’s is available at www.energysaver.nsw.gov.au/households/you-and-energy-providers/installing-or-altering-your-electricity-service. Customers are encouraged to contact Essential Energy if they have any queries or can’t arrange for an ASP to provide this service.

Essential Energy will also waive reconnection fees for customers who have had to be disconnected from the network for safety reasons, and we will reimburse customers up to $350 who use an external ASP to reconnect their premises once safety testing has occurred.

At as 9.30am, 2,835 customers are without power across the Mid North Coast.

Nambucca Heads/Bellingen Shire LGAs – 22 customers without power
With the assistance of a drone crews will replace powerlines near Bowraville today to restore power for customers in Argents Hill, Buckra Bendinni and Upper Buccrabendinni. Water levels will continue to be monitored in Eungai Creek and Warrell Creek to confirm when safe access will be available for crews.

Kempsey LGA – 175 customers without power
Power was restored to 20 customers overnight with work to continue throughout today. Customers remain without power in Dungay Creek, Wittitrin, Moparrabah, Toorumbee, Millbank, Willawarrin and surrounding areas. Access remains a challenge to Dungay Creek and Toorooka.

Port Macquarie Hastings LGA – 1,798 customers without power
Power to 200 customers was restored overnight with work continuing throughout today west of Wauchope to get the power back on to customers in Beechwood, Bellangry, Brombin, Frazers Creek, Hollisdale, Lower Pappinbarra, Pappinbarra, Pipeclay, Wauchope, Ballengarra, Gearys Flat, Gum Scrub, Rollands Plains, Telegraph Point, Upper Rollands Plain, Cairncross, Cooperabung, Gum Scrub and surrounding areas. Isolation and inspection work will continue on The North Shore in preparation for when repairs can be completed and power restored. Inspection work will also continue on the underground network throughout the CBD that was inundated by water.

MidCoast Council LGA – 839 customers without power
Power to 40 customers was restored across the MidCoast area overnight. Repairs will continue along the Bundook powerline today near Gloucester, in preparation for the re-stringing of powerlines tomorrow with assistance from a helicopter. Further patrols will also take place in Rawdon Vale and water levels monitored throughout the rest of the area for when access by ground is available to continue with repairs. Unfortunately due to limited access customers in Bulliac, Bundook, Mount George, Barrington, Cobark, Copeland, Gloucester, Rawdon Vale, Upper Bowman may remain without power until the weekend.

The next update will be provided at approximately 5pm, Wednesday 24 March 2021.

Tuesday, 23 March 2021 - 6.00pm

Helping customers power on

Rain has continued to fall across the area with conditions set to ease into tomorrow. Access remains our biggest challenge with many locations still cut off by flood waters, washed away bridges, landslides, and boggy conditions.

Our crews are working in challenging conditions to get the power back on for customers and are doing a remarkable job. We continue to ensure a safe, steady sustainable response ensuring the safety of the community throughout.

Over the past 24 hours we have been able to restore power to customers across Bellingen, Valla Beach and surrounding areas, South West Rocks and Arakoon, parts of Port Macquarie, Telegraph Point, Camden Haven and Lorne, Wingham, Taree, Lansdowne and Dyers Crossing. Unfortunately however, a number of customers will remain without power until the weekend due to access not being available.

Helicopters are playing an instrumental role in allowing us to patrol the network where access has not been possible, enabling crews to plan and prepare for work once access is available. We are also now starting to mobilise underground expertise to support the local teams with this specialised work as waters subside.

We are committed to supporting our customers during and after this devastating event. Accordingly, we have implemented several customer support initiatives targeting flood-affected customers. These are:

  • Waiving reconnection fees for customers who have had to be disconnected from the network for safety reasons
  • Pausing all Disconnections for Non Payment in flood affected areas while this natural disaster continues
  • Pausing customer communications regarding private asset defects in flood-affected areas
  • Repairing or replacing any private assets which have been damaged or destroyed by flooding on a like-for-like basis at our cost
  • Providing fuel to community groups to distribute to customers utilising their own generators
  • Providing generators to community groups and halls and establishing ‘community charging hubs’ at these locations
  • Calling all registered life support customers affected by flood-related outages to do a welfare check (currently over 170 of these customers are impacted by outages)
  • For customers whose house has been lost, contributing $600 toward supporting customers in the cost to re-connect to our network for flood impacted customers within our network for a period of 2 years.

Customers should be aware that Essential Energy may have disconnected their premises if there is evidence of the premises being inundated with water.

If their premises have been inundated by water, customers will need to arrange for a qualified electrician to visually inspect and test their supply, and an Authorised Level 2 Service Provider (ASP) to reconnect their supply. The electrician may also be an ASP. A list of local ASPs is available on the NSW Government Energy Saver website. Customers are encouraged to contact Essential Energy if they have any queries or cannot arrange for an ASP to provide this service.

As of 4pm, 3,056 customers were without power, down from a peak of 12,000 on Saturday.

Nambucca Heads/Bellingen Shire LGAs – 21 customers without power
Crews are continuing to scope work as access becomes available across the local government area, in particular west of Bowraville and South Arm with crews looking to replace powerlines tomorrow in Bowraville with the assistance of a drone. Customers in Argents Hill, Buckra Bendinni, Upper Buccrabendinni, Eungai Creek and Warrell Creek may be without power until possibly the weekend due to access being unavailable.

Kempsey LGA – 193 customers without power
Power was restored to customers in Berangi this afternoon along with Crescent Head and Maria River Road. Access remains unavailable to Dungay Creek and Toorooka.

Port Macquarie Hastings LGA – 1,963 customers without power
Helicopters were utilised to continue patrols throughout Telegraph Point and Pappinbarra. We are were able to restore the majority of customers in Pappinbarra this afternoon and crews removed trees off powerlines at Kindee and got the power back on for customers in the area.

In addition, repairs were completed on Stuarts Point Road. Work has commenced on the North Shore at Port Macquarie, with scoping of work taking place along with isolating supply where possible. Although power cannot yet be restored due to water levels and further access this preliminary work will assist in getting the power back on for customers.

MidCoast Council LGA – 879 customers without power
The majority of customers across Wingham have had their power restored today with patrols continuing along with some repairs in the Wang Wauk area. Access still remains unavailable in much of this area and Mount George, with helicopters assisting with line patrols throughout today.

Crews were able to start repairs along the Bundook powerline today near Gloucester, replacing crossarms and removing trees from lines. Work will continue into tomorrow with powerlines to be restrung, using a helicopter, on Thursday, weather permitting. Patrolling via helicopter also took place today in the Rawdon Vale area.

Unfortunately, due to limited access customers in Bulliac, Bundook, Mount George, Barrington, Cobark, Copeland, Gloucester, Rawdon Vale, Upper Bowman may remain without power until the weekend.

The next update will be provided at approximately 10am, Wednesday 24 March 2021.

Tuesday, 23 March 2021 - 10.30am

Positive restoration progress 

Essential Energy made good progress across the Mid North Coast and Great Lakes areas yesterday with power restored overnight to approximately 700 customers.

Helicopters assisted greatly across the Port Macquarie area, with flying also being available around the Manning Valley late yesterday allowing crews to patrol lines for the first time in areas where access has not previously been available.

Weather conditions are forecast to improve from late this evening which will hopefully see flood levels start to drop, increasing access to areas. However, power won’t be restored until later this week for many customers, in particular around Gloucester, outlying areas of Wauchope and the North Shore in Port Macquarie.

Essential Energy is working closely with local community groups to assist customers where possible, including the delivery of fuel for generators.

To hear from Essential Energy General Manager Network and Customer Services, Luke Jenner, watch this short video on our response efforts.

As at 10.00am 3,795 customers remain without power.

Nambucca Heads and Bellingen LGA – 67 customers without power
As the rain continued to fall on Monday, 1,245 customers in Deep Creek, Hyland Park, Macksville, Nambucca Heads, Newee Creek, Newville, Valla, Valla Beach and Viewmont were impacted by a second unplanned power outage late in the day. Crews worked through the night restoring power to all customers.
41 customers in Bowraville and South Arm also had their power interrupted yesterday after a significant sized tree fell, bringing down powerlines. Specialised equipment including an excavator is required to assist with the repairs, and is being transported into the area enabling work to be completed today, weather permitting. Unfortunately, safe access for our crews is still not available to get the power back on for customers in Argents Hill, Buckra Bendinni, Upper Buccrabendinni, Eungai Creek and Warrell Creek.

Kempsey LGA – 360 customers without power
There’s currently 67 customers affected in the Toorooka area, 35 in Dungay Creek and 50 customers without power in the Hickeys Creek and Millbank areas. Access remains the key challenge in these areas, with a handful of other customers scattered across the Kempsey LGA.
This morning 182 customers across Crescent Head, Kempsey and Maria River lost supply. Crews are currently investigating.

Port Macquarie-Hastings LGA – 2,443 customers without power
Good progress was made across the area yesterday with the assistance of a helicopter, allowing crews to identify key areas of damaged network in Lorne, Kew and Telegraph Point, with power being restored to the majority of customers in Lorne late yesterday.
Crews are focussing on making repairs in Telegraph Point and late yesterday also made strong progress in Dunbogan, North Haven and Comboyne. Unfortunately 334 customers located along the North Shore will remain without power for a number of days until crews can safely access the area once water levels recede. Access remains unavailable to a number of locations surrounding Wauchope, with teams monitoring water levels to confirm when we may be able to safely start making repairs.

MidCoast LGA – 923 customers without power
Taree: Crews across this area made positive progress late into last night with power being progressively restored to customers in Wingham, Taree, Lansdowne and surrounding areas. In addition, helicopters were also able to be utilised late yesterday providing a birds eye view of the network in areas we haven’t been able to access, allowing preparation and planning to take place for when access is available.
Forster: Over the past 24 hours Essential Energy crews completed work on the Lakes Way enabling power to be restored to the customers in that area.
Gloucester: Unfortunately safe access for our crews is still not available to get the power back on for 136 customers across the areas of Bulliac, Bundook, Gloucester, Mount George, Barrington, Cobark, Copeland, Gloucester, Rawdon Vale, Upper Bowman. Power is not expected to be restored until the weekend, possibly Sunday.

The next update will be provided at approximately 5pm, Tuesday 23 March 2021.

Monday, 22 March 2021 - 5.00pm

Rain has continued to fall across the Mid North Coast and further south towards Gloucester today. Essential Energy crews have made some repairs where access has been available, returning power to approximately 1,000 customers, primarily in Kempsey, South West Rocks and Taree.

Heavy rain is expected over the next 24 hours bringing with it further access issues, and as the weather front moves south and west to the Central Tablelands and New England areas, crews are on standby to respond.

Helicopters were utilised across a number of areas in the Port Macquarie Hastings Council area, specifically allowing line patrols north, west and south of Wauchope. Unfortunately helicopters couldn’t fly in parts of the Manning Valley, but it is hoped to have them in the air across the Mid Coast Council area tomorrow morning.

As at 4.00pm, 4,083 customers remain without power. This includes:

  • Nambucca/Bellingen Shires – 62
    Rising flood waters are continuing to create access challenges for crews across much of the Nambucca Valley. Many of the 62 customers currently without power are likely to remain without supply through to later this week. In addition, damage to Buccrabendinni Road is preventing access for crews into that area where 16 customers are without power. Essential Energy is making contact with customers where possible and continues to monitor water levels in creeks and rivers to plan for when repairs can take place.
  • Kempsey Shire – 174
    700 customers were impacted by an outage this morning in the Arakoon/South West Rocks area where 130mm of rain was recorded in the past 24 hours. Pro-actively positioned crew members have worked throughout today to patrol the powerline and make repairs to restore supply to all customers this afternoon. Wires have been reported down in Willawarrin, however our crews have been unable to access due to the bridge crossing being washed away. Unfortunately access is also not available in surrounding areas where other customers remain without power.
  • Port Macquarie Hastings – 2,815
    Flood waters continue to prevent access to areas currently without power including Telegraph Point, Pappinbarra, Koree Island and Lorne. Crews undertook some repairs in Laurieton, Dunbogan and Cairncross and will continue working in the area to get the power back on for customers as quickly as safety will allow. Power was restored early this morning to sections of the Port Macquarie CBD, with teams pro-actively monitoring water levels in case power needs to be turned off to ensure community safety. Power is not expected to be restored to the North Shore for a number of days, with water only starting to recede today.
  • Taree/Forster/Gloucester – 1,032
    It is hoped to utilise helicopters across the Mid Coast Council LGA tomorrow to patrol lines where access hasn’t been available. Teams were able to get power back on for a handful of customers in Bootawa along with some customers in Taree itself. Water levels are continuing to prevent access into areas south of Forster where 174 customers are impacted including Coomba Park and Pacific Palms. 136 customers within the Gloucester area will remain without power through to possibly Sunday due to access being unavailable.

The next update will be provided at approximately 10.00 am Tuesday 23 March 2021.

Monday, 22 March 2021 - 10.00am

Restoration efforts continue

Essential Energy crews were able to restore power to 1,100 customers within the Port Macquarie CBD overnight, after flood waters receded to a level that safely allowed the return of power. However, as flood levels rise along the Macleay River, power has been turned off to the CBD in Kempsey to ensure the community’s safety. Crews will continue to monitor flood levels in Kempsey and once safe to do so will restore supply.

As at 9.30am 5,838 customers remain without power as restoration efforts continue today. Weather permitting, helicopters will play a key role in allowing crews to patrol lines in areas not yet accessible to allow planning and preparation for repairs once safety allows.

Overnight significant rainfall fell across Coffs Harbour, south to Kempsey and in Taree, with just under 700 customers in the Arakoon/South West Rocks/Scotts Head, Stuarts Point areas losing power overnight. Crews were pro-actively positioned in South West Rocks prior to flood levels rising and are currently patrolling lines in the hope of restoring power to customers in this area today.

As water levels start to slowly recede it is important that customers keep safety front of mind. This includes ensuring the power is off in properties that have been affected by flood waters, not using electrical appliances that have been wet or damaged and if in a boat, being aware that rising flood waters reduce the clearance of overhead powerlines.

Although the weather is not expected to improve much today, we hope to start providing customers who remain without electricity estimated times for when the power will be back on late today and into tomorrow morning.

As of 9.30am 5,838 customers without power include the local government areas of:

  • Nambucca/Bellingen Shires – 30
  • Kempsey Shire – 937
  • Port Macquarie-Hastings – 3198
  • MidCoast regions - 1619

Updates will continue to be posted on our power outages page.

Essential Energy reminds everyone to never enter a property that has been affected by floods unless they’ve made sure the power has been disconnected, and to stay at least 8 metres away from fallen or damaged electricity infrastructure. Damaged electricity infrastructure can be reported to us by calling 132080.

The next update will be provided at approximately 4pm, Monday 22 March 2021.

Sunday, 21 March 2021 - 4.45pm

Stormy weather continues to jeopardise power

Essential Energy was able to restore power to 2,000 customers across the Mid North Coast today, however today’s severe weather and dangerous conditions have restricted our crews’ ability to access some areas and it is likely that many customers will remain without power through until later this week.

More than 950 customers in Laurieton, 1,185 customers in Kempsey along with the Wingham CBD and surrounding areas had their power restored earlier today.

Rain has continued to fall throughout the impacted area, while strong winds brought down trees into lines in Port Macquarie and further north at Kempsey and South West Rocks. Flood waters have subsided in some areas allowing crews to gain access to patrol lines and start repairs, however water levels are starting to increase again due to water washing down river systems from higher ground.

Weather conditions, in particular the gusty winds, prevented helicopters being used to patrol lines throughout today. It is hoped that we can take to the air for patrols tomorrow morning.

Due to rising flood levels, landslides and boggy conditions we remain unable to reach a number of locations where we know repairs are needed to the network. As a result, customers who remain without power this evening are not likely to have their electricity restored until later in the week, dependent on flood levels and ongoing weather conditions. We will be contacting customers, where possible, to confirm if they will be without power overnight. We also anticipate being able to provide estimated times for power restoration to customers from late tomorrow (Monday).

As of 4pm, 6,879 customers are without power across the Mid North Coast. This includes:

  • Nambucca/Bellingen Shires – 106
    Crews have been able to restore power to some customers today however the power will remain off for 106 customers overnight. Unfortunately, due to a number of flooded creeks some customers won’t have their power restored until later this week. Essential Energy will continue to monitor water levels to provide customers with estimated times for power restoration. Access remains unavailable in some parts of Bowraville, Eungai Creek, Warrell Creek and Macksville.
  • Kempsey Shire – 169
    Power was restored to customers in Frederickton this morning our crews are still working to restore power to 100 customers in South West Rocks this evening. Unfortunately access to other areas impacted by outages is not yet available. This includes Dungay Creek, Woorumbee, Crescent Head, Kundabung and Mungay Creek.
  • Port Macquarie Hastings – 3703
    A large number of customers remain without power across the Port Macquarie-Hastings area. Although flood waters have decreased in some areas, they haven’t done so to a level that is safe for our crews to gain access with equipment and heavy fleet. Power has been restored to parts of Port Macquarie and Laurieton today, but it is likely a number of customers across this area will be without power until later this week. It is hoped that conditions will ease tomorrow to allow the use of helicopters to patrol lines and to look at whether we can get teams safely into areas to start repairs.

    Access to areas surrounding Wauchope including Beechwood, Bellangry, Hollisdale and Pappinbarra remains unavailable, along with parts of Comboyne, Kendall and Laurieton.
  • Taree/Forster/Gloucester - 2901
    Crews are unable to gain access to several outlying areas across the Manning Valley including Lansdowne, Hannam Vale, Moorland, Mount George around to Killibakh, Tinonee, Coopernook, Middle Brother and surrounding areas.

    Within the Forster area over 800 customers are without supply with access unavailable into Charlotte Bay, Coomba Park, Pacific Palms areas. Crews are aware of what repairs need to take place in these areas, and will access as soon as safe to do so.

    Flood levels have risen throughout today at Gloucester preventing access for crews to Barrington and other surrounding areas to make repairs.

    A further 348 customers are without power in the Bundabah/North Arm Cove areas, again access isn’t yet available for crews.

Updates will be posted on our power outages page as new information becomes available.

Essential Energy thanks customers for their support and patience during these trying times and would like to remind everyone to be extremely vigilant if venturing outside and stay at least eight metres away from fallen powerlines and other electricity network assets. Please phone 132080 to report any fallen powerlines.

The next update will be provided tomorrow morning at approximately 9am, Monday 22 March.

Sunday, 21 March 2021 - 10.00am

Trying weather conditions continue

Storm like conditions continued across the Mid North Coast overnight with strong winds across the Port Macquarie/Hastings area and significant rainfall throughout the entire region. A severe weather warning for wind, heavy rain and flooding remains in place throughout the Mid North Coast.

As of 8.30am just over 11,538 customers were without power. This includes:

  • Nambucca local government area (LGA) – 49 customers without power
    Access remains a key issue across the Nambucca Valley up towards Bellingen. Crews were able to restore power to a number of customers yesterday, however rising flood waters are preventing access to areas where further repairs need to take place.
  • Bellingen LGA – 297
    Kalang and outlying areas of Bellingen remain without power. Once flood levels recede and it is safe to do so crews will start making repairs in these areas. Power was restored to over 1,500 customers across the LGA yesterday.
  • Kempsey LGA – 1,385 customers
    We expect to have the power restored to approximately 1,000 customers in Kempsey today. In remaining areas flood waters have cut off access to much of the network where repairs need completing. Essential Energy will continue to monitor the situation and will work to get the power back on for remaining customers once access is available and it is safe to do so.
  • Port Macquarie Hasting LGA – 7,069 customers
    Access remains unavailable to the majority of areas where the network has been damaged and needs repairs. This includes many of the surrounding areas of Port Macquarie and Wauchope, including Byabarra, Pappinbarra, John’s River, Telegraph Point, Laurieton and Dunbogan. Helicopters are on standby to fly the powerlines with crew members to survey the damage once conditions allow. Once flood waters recede and safe to do so, crews will make repairs.
  • MidCoast Council LGA – 2,738
    Taree/Wingham areas – 2,117 in Gloucester and surrounding area – 248, Karuah – 373, Forster – 2
    Crews are attempting to restore supply to parts of Wingham, in particular the CBD this morning, however some areas will remain off until later today and in to tomorrow. Teams are also working at Bootawa this morning in the hope power can be restored to customers later today, conditions permitting. Flood waters continue to rise across the MidCoast Council LGA preventing access to many areas for our crews.

Essential Energy leaders are located in the EOCs (Emergency Operational Centres) across the Mid North Coast, with our biggest challenge being access to the network. Continued flooding and rising flood waters, boggy conditions and even landslides are preventing access to large sections of the network where repairs need to be completed. Helicopters will be used to patrol lines once conditions allow, enabling crews to prepare and plan the necessary repairs once access is available. With extreme weather predicted for a number of days, and continuing flooding, it is possible that some customers will not have their power restored for an extended period.

Updates will be provided on social media for customers throughout the day. Additionally, customers who have a mobile number associated with their electricity account, will receive text messages if their power will not be restored tonight.

Customers are reminded to stay at least 8 metres away from fallen or damaged powerlines and poles, and to call Essential Energy immediately on 132080 to report.

Updates are also available on Essential Energy’s website at www.essentialenergy.com.au/outages as new information is available.

Helpful tips about preparing for floods and storms is available at www.essentialenergy.com.au/summersafety.

Further detail on specific areas will be provided in the next update at 4.00pm, Sunday 21 March 2021.

Saturday, 20 March 2021 - 6.15pm

Access delays restoration

Essential Energy crews have responded to a number of unplanned outages across the electricity network today, removing trees in powerlines and making repairs to equipment to restore power for customers where safe to do so.

As of 5.30pm, Saturday 20 March, 9,756 customers remain without power across the Mid North Coast. Details include:

  • Nambucca local government area and surrounds – 1,031 customers without power
    Crews utilised two helicopters throughout today to patrol powerlines across the Nambucca Valley where access wasn’t available. Fortunately teams were able to make repairs and get the power back on in Bowraville town and surrounding areas. Conditions are expected to deteriorate overnight with significant rainfall expected over the next 24 hours. Just over 1,000 customers across Nambucca and Macksville will remain without power overnight.
  • Kempsey local government area and surrounds – 67 customers
    Customers in the Kempsey area will remain without power overnight as crews wait for flood levels to drop to allow access to the network to make repairs.
  • Port Macquarie Hasting local government area – 5,465 customers
    Crews have made repairs across the network throughout today including the removal of trees on powerlines in Pacific Drive and Calawalla Crescent. Repairs to the network are currently being completed in North Haven with it hoped to have power restored for customers in that area later tonight. Flood levels are slowly starting to decline with conditions expected to ease overnight. This should allow more access to the network tomorrow to enable further patrols and repairs
  • Taree, Wingham and surrounding area – 3,108 customers
    Crews are currently working to restore power to the Wingham CBD and surrounding area, with power expected to be restored this evening. Other areas across the Manning Valley will remain without power overnight with flood levels continuing to rise across the area.
  • Gloucester – 85 customers
    Crews are unable to gain access to areas of the network that are damaged. We will continue to monitor flood levels and once safe we will access and make repairs.
  • In addition some customers in Forster are without power and will remain without power overnight due to access not being available.

Access remains the key challenge for crews with rising flood water, boggy conditions and landslides hampering efforts. Safety remains our first priority and we are committed to a safe, steady and sustainable response. We are working closely with emergency services to understand the potential impact to the network over the next 12 hours.

Essential Energy is sending text messages to customers who will be without power overnight to allow them to make alternative arrangements.

This will be the last update for today. The next update will be provided at 9am Sunday 21 March 2021.

Saturday, 20 March 2021 - 12.15pm

Widespread power outages due to flooding

Just over 11,600 Essential Energy customers on the Mid North Coast are without power, after 24 hours of severe weather conditions, causing extensive flooding and damage to the electricity network.

  • 6,180 customers in the Port Macquarie/Camden Haven and Wauchope areas
  • 2,669 customers in the Nambucca Valley
  • 1,824 customers across the Manning Valley
  • 238 customers in Gloucester and Bulahdelah
  • 500 customers in Kempsey and surrounding areas
  • 186 customers south of Forster

Crews are making repairs where safe to do so and patrolling lines. We are also utilising helicopters to fly to areas of the network where access isn’t available due to flood waters.

Our biggest challenge lies with access to areas of the network that are damaged. Rain continues to fall, flood levels continue to rise and tidal changes are all hampering our efforts.

Safety is our first priority and we are committed to a safe, steady and sustainable response.

We have increased staffing levels in our contact centre to support customers calling in with queries and will provide updates as they become available via our Facebook channel. If any customers’ power is unable to be restored overnight, we will text them as soon as possible, to allow them to make alternative arrangements. We appreciate our community’s patience as we work in these variable and severe conditions.

Affected customers with any medical equipment that require electricity to operate, are encouraged to make alternative arrangements now to ensure their safety and wellbeing in the event power is unable to be restored today.

Essential Energy is working with emergency services where necessary to ensure the safety of the public and the network, and the continuity of supply.

We remind everyone to stay at least eight metres away from fallen or damaged powerlines or equipment and report immediately to Essential Energy on 132080.

Helpful tips about preparing for floods and storms is available at www.essentialenergy.com.au/summersafety.

Flood Safety Tips

Preparing for a flood

  • Where possible raise all electrical appliances before the flood.
  • If you have some warning that you will be flooded contact Essential Energy as soon as possible on 132080 to see if it is possible to have your supply disconnected before the flood waters reach your property.
  • If your supply has not been disconnected, turn off all switches and main switches before the flood. To reduce the risk of electric shock, do not use any part of your body to hold the meter box lid open – use the prop or an object that is non conductive.

During a flood

  • Do not stay inside a building that is inundated when the power is connected.
  • Do not use any electrical appliances that have been wet or damaged.
  • When operating a domestic portable generator refer to the manufacturer’s operating instructions and the Essential Energy “Domestic Portable Generator‟ fact sheet. Visit our website at essentialenergy.com.au/safety or call 132391 for a copy of the fact sheet.
  • If you are in a boat, be aware that rising flood waters reduce the clearance of overhead powerlines.
  • Always stay at least eight metres away from fallen powerlines and any objects in contact with them.
  • Always assume powerlines are live and dangerous.
  • If you receive a shock or tingling sensation from any electrical appliances, plumbing, metal, sink or bath:
    • avoid all contact with the appliance or objects in question
    • call Essential Energy’s 24 hour supply interruptions line on 132080 and report the problem as soon as you can.

After the flood

  • Essential Energy may have disconnected your premises if there is evidence of the premise being inundated with water.
  • If your premises have been inundated by water, you will need to arrange for a qualified electrician to visually inspect and test your supply, and an Authorised Level 2 Service Provider (ASP) to reconnect your supply. Your electrician may also be an ASP. You can find a list of local ASPs at www.energysaver.nsw.gov.au. Please call us on 132080 if you can’t contact an ASP to provide this service.
  • Do not plug in or use any appliances that have been in flood water until they have been checked by a qualified electrician.
  • Call Essential Energy on 132080 before turning the power on if the building has been inundated by flood waters.

For more information

Monitor road closures from the Live Traffic NSW website
View the latest power outage information
Download our flood safety fact sheet