Essential Energy is a signatory to the Energy Charter, a national industry-led collaboration supporting the energy sector towards a customer-focused future.
In committing to the Energy Charter, Essential Energy agrees to:
- embed customer-centric culture and conduct to create real improvements in price and service delivery through commitment to five customer-focused principles, and
- publicly disclose how we’re delivering against those principles.
You can read about our progress toward achieving the Charter's principles in our annual Disclosure Statement.
Independent review
Our Customer Advocacy Group reviewed our disclosure during October 2022 to gauge our customer performance and maturity self-assessment, and identify gaps and areas for customer service improvements.
We also invited input from customers and partners, other stakeholders and members of the general public via a public survey.
We’ve compiled a feedback summary and will use all comments and suggestions to help guide future customer experience improvements.
